Rusty Wallace Toyota

Wax/rubbing compound all over plastic on new truck When I bought a new 2014 4 door Tacoma there were fine scratches all over the truck. The truck was polished to remove the scratches; however, the rub When I bought a new 2014 4 door Tacoma there were fine scratches all over the truck. The truck was polished to remove the scratches; however, the rubbing compound and wax white residue was all over the plastic parts on the truck ( door handles, tailgate handle, bed rails, mud flaps, etc). After another trip and leaving the truck with them for 2 days the residue was still there and visible. I was told that they would replace the plastic parts except for the door handles because they didn't want to tear into new doors and create more issues. I spoke with the salesman twice to confirm the new parts were there before the long drive. I get there...No Parts!! They started to switch them from another truck but the technician said I can't promise I won't break clips etc. From time of purchase to this point has taken approx 2 months. When I questioned the manager about the new parts I was plainly told "I'm not ordering new parts....you are picky and nothing I do is going to make you happy or anything you do isn't going to make me happy....I've already done more than my boss said I had to." The moral of the story is I paid over $30,000 for a truck that they ruined the textured plastic on and will not replace. My white handles look great on my black truck guys...thank you so much!! More

I had taken my Toyota to the service dept. over 2 weeks ago with a steering problem a part was to be order still over 2 weeks no part. So the vehicle wasn't safe to drive so I switch to a Honda. ago with a steering problem a part was to be order still over 2 weeks no part. So the vehicle wasn't safe to drive so I switch to a Honda. More

My total experience with Rusty Wallace Toyota was great, we are completely happy with our purchase. We look foward to coming back to your dealership for our future needs in an automobile. we are completely happy with our purchase. We look foward to coming back to your dealership for our future needs in an automobile. More