Rusty Wallace Toyota

Exceptional customer service, "Top Notch" staff & dealership The friendly staff treated me like family, very considerate of my time, stress-free, hassle-free......outstanding customer service ! I will definitel The friendly staff treated me like family, very considerate of my time, stress-free, hassle-free......outstanding customer service ! I will definitely recommend this dealership & do business with them again. More

No Stress, No Hassle - Great People and Great Deals! My wife and I have bought our last 2 vehicles at Rusty Wallace Toyota. Both times, we were amazed at how every member of the staff treated us like we My wife and I have bought our last 2 vehicles at Rusty Wallace Toyota. Both times, we were amazed at how every member of the staff treated us like we were old friends. From the time we were greeted, throughout the sales process, up until we drove off the lot, every person treated us as if we were the most important part of their day rather than an interruption of it. They respected our time, worked to get us an amazing deal on both cars, and made sure we were comfortable with everything along the way. Going to Rusty Wallace Toyota actually makes you feel as if you are a guest in someone's home rather than at a dealership. If all of this doesn't say enough, this should: I sent my mom to Rusty Wallace Toyota to buy her most recent vehicle. She was treated with kindness and respect and came out with a great deal...just like I knew she would. I can recommend Rusty Wallace Toyota without hesitation. More

This dealership is amazing! Every single person at this dealership is amazing. They went above and beyond to make our dream car available. We would never buy any other vehicle fr Every single person at this dealership is amazing. They went above and beyond to make our dream car available. We would never buy any other vehicle from anyone else. I promise you that you will not go wrong with this dealer. Everyone was so nice and welcoming and not over bearing. They let us have our privacy in making our decision.the car we wants they didn't have but they found it at another dealer and went and got it for us. Detailed the car and filled up w gas and was out front and waiting for us. We have bought several cars from Jason and Jerrold also was a big help in assisting while Jason was off. The finance manager was very knowledgable and didn't rush us into anything we didn't understand. Amazing!!! More

Another Outstanding Experience Approximately one year ago, we purchased a new Toyota Tacoma from Rusty Wallace Toyota. The experience was so favorable, we recently returned to purc Approximately one year ago, we purchased a new Toyota Tacoma from Rusty Wallace Toyota. The experience was so favorable, we recently returned to purchase a second new vehicle, a Toyota Highlander. We specifically dealt with Heath and Jason, and their customer service and care were superb. We will return to this dealership for our future automotive needs. Toyota’s quality is second to none, but the difference lies in the employees at Rusty Wallace Toyota. Simply outstanding! More

Great experience We just bought a new vehicle from Rusty Wallace Toyota and it was a great experience. The staff were all very helpful and professional. They were will We just bought a new vehicle from Rusty Wallace Toyota and it was a great experience. The staff were all very helpful and professional. They were willing to work with us to ensure we were getting a good deal on our purchase. I definitely recommend checking them out if you are looking for a new vehicle. More

Unethical practice We bought a used car and was told it was a one owner vehicle that had traded it in for a larger vehicle. Later we found out when we took it in to hav We bought a used car and was told it was a one owner vehicle that had traded it in for a larger vehicle. Later we found out when we took it in to have it serviced that it was a rental car. The salesman denied it and the sales manager defended his dealership stating in effect that we were mistaken. In effect, we were called liars or at the very least imagining what we heard. I was going to buy a new truck from this dealer at a future date but after this experience that is out of the question. I would not recommend this dealer to anyone out there. More

The Body Shop rocks thanks Melissa I was having a problem with a dealer's Body Shop in southern Indiana and I called the body shop in Rusty Wallace Toyota in Morristown Tennessee and I I was having a problem with a dealer's Body Shop in southern Indiana and I called the body shop in Rusty Wallace Toyota in Morristown Tennessee and I spoke to Melissa in the body shop she helped me out a great deal by getting me the information I needed to have my 2009 Toyota rav4 estimated because of a car crash on Christmas Eve whereas my family got crushed please contact me if you need me at don4062@gmail.com More

Wax/rubbing compound all over plastic on new truck When I bought a new 2014 4 door Tacoma there were fine scratches all over the truck. The truck was polished to remove the scratches; however, the rub When I bought a new 2014 4 door Tacoma there were fine scratches all over the truck. The truck was polished to remove the scratches; however, the rubbing compound and wax white residue was all over the plastic parts on the truck ( door handles, tailgate handle, bed rails, mud flaps, etc). After another trip and leaving the truck with them for 2 days the residue was still there and visible. I was told that they would replace the plastic parts except for the door handles because they didn't want to tear into new doors and create more issues. I spoke with the salesman twice to confirm the new parts were there before the long drive. I get there...No Parts!! They started to switch them from another truck but the technician said I can't promise I won't break clips etc. From time of purchase to this point has taken approx 2 months. When I questioned the manager about the new parts I was plainly told "I'm not ordering new parts....you are picky and nothing I do is going to make you happy or anything you do isn't going to make me happy....I've already done more than my boss said I had to." The moral of the story is I paid over $30,000 for a truck that they ruined the textured plastic on and will not replace. My white handles look great on my black truck guys...thank you so much!! More

I had taken my Toyota to the service dept. over 2 weeks ago with a steering problem a part was to be order still over 2 weeks no part. So the vehicle wasn't safe to drive so I switch to a Honda. ago with a steering problem a part was to be order still over 2 weeks no part. So the vehicle wasn't safe to drive so I switch to a Honda. More

My total experience with Rusty Wallace Toyota was great, we are completely happy with our purchase. We look foward to coming back to your dealership for our future needs in an automobile. we are completely happy with our purchase. We look foward to coming back to your dealership for our future needs in an automobile. More