Rusty Wallace Toyota

I do not recommend this Toyota dealership at all. I had a bad experience here when I first started taking my truck here for service. They got oil all over my front two seats in my Tacoma and at first tried t bad experience here when I first started taking my truck here for service. They got oil all over my front two seats in my Tacoma and at first tried to clean them but they used a hard bristle brush and picked the cloth seats all over. They came out and said they would replace the bottom seat covers. It was a long process. The service manager told me that they would send the truck to an upholstery shop in town and they would be the ones to replace them. They call me and tell me it's done. I get to the dealership to find the seat covers all wrinkly and the mileage had not went up on my truck. The service manager told me that the upholstery shop's steamer had stopped working and to give it a while and the wrinkles would come out. I decided to call the shop that they said did the work to see what he suggested and the owner said he hasn't done any work on my Tacoma. I called the dealership back and the service manager said that the ball had been dropped on my truck and that it was actually them who put the seat bottoms covers on. So in other words he lied to me hoping I wouldn't find out. He said he would for sure send it to the upholstery shop to get the wrinkles out. They eventually did. I decided to give them another chance. I brought my truck back to them because the radio was freezing up and the truck was still under warranty. They said they would replace the radio. They replaced the radio and said there was no charge. I have the original receipt stating this. When I get into my truck I notice that the sound quality had gotten alot worse than before with the previous radio. I get a call the next day from a service advisor telling me they forgot to charge me a deductible for the radio. I told him about the radio not sounding good and he said that they would look at it and replace it again if something is wrong with it. He called and kept harassing me until I gave them 50.00 out of good faith even though the radio they put in my truck sounds terrible. I take it back to them and they said nothing was wrong with the radio. Come to find out they stuck a refurbished radio into my truck. They harass me and get their payment that they forgot to charge me and then turn around and refuse to do anything to make the situation right. What a joke! To the general manager, if you want this review taken down, either give me my $50.00 back or replace my radio with another one because this one is obviously defective. More

If there is anyone that is more knowledgeable,reliable, and patient with what you want it’s Grover! Grover has helped for more than 10+ years. It’s because of his ability to go above and beyond that we kee and patient with what you want it’s Grover! Grover has helped for more than 10+ years. It’s because of his ability to go above and beyond that we keep coming back! Now with our 8th purchase we are happy that he is still able to help us as if it was our first time! More

Grover Cheek was really knowledgeable about all our concerns and questions when buying our Toyota Tacoma. We would highly recommend him. Everyone was very nice at Rudy Wallace Toyota Morristown. concerns and questions when buying our Toyota Tacoma. We would highly recommend him. Everyone was very nice at Rudy Wallace Toyota Morristown. More

Very pleased with the customer service from Scott Winstead. He really made my experience a good one. Love my 2020 Rav 4. He was very knowledgeable. Would recommend Toyota in Morristown. Winstead. He really made my experience a good one. Love my 2020 Rav 4. He was very knowledgeable. Would recommend Toyota in Morristown. More

Scott Winstead went above and beyond to help me get the car that I needed. I had been looking for another car. I care for an elderly father and I myself was under the weather. Scott brought a Camry that he car that I needed. I had been looking for another car. I care for an elderly father and I myself was under the weather. Scott brought a Camry that he thought would be a good car for me to my home so that I could make sure my dad could safely get in and out. It was rainy. I love the car and I am the proud new owner! Scott is excellent at his job! Jesse in financing made the process easy. I would highly recommend Scott, he cares and his customer service is excellent ! More

Great service and good price My name is Gregory I purchase a 2020 Tundra on January 22, 2020 at Russel Wallace Toyota. The sales reprensative, Alan Redmond was very friendly, know My name is Gregory I purchase a 2020 Tundra on January 22, 2020 at Russel Wallace Toyota. The sales reprensative, Alan Redmond was very friendly, knowledgeable and the best professional sales representative I ever dealt with. It was one of the quickest and best experience I had while purchasing a vehicle. I would like to thank Alan for making my experience of purchasing a vehicle an enjoyable one. More

Fantastic Experience Grover was my initial point of contact and I am so happy with his attention to detail. He is honest and very easy to communicate with. I would also Grover was my initial point of contact and I am so happy with his attention to detail. He is honest and very easy to communicate with. I would also say that he listens well and is very attentive. These are the traits that give me confidence in a person. I would refer Grover to my family and friends time and time again ! -Donna P. More

I was referred by a friend to this dealership who had purchased vehicles previously. Today we met with salesman Grover Cheek about purchasing a new vehicle. We discussed prices, payments and what was bes purchased vehicles previously. Today we met with salesman Grover Cheek about purchasing a new vehicle. We discussed prices, payments and what was best all around for me. He was very open and honest and cared about me getting the best value for my dollar. I purchased a new 2020 RAV 4. Grover was very helpful and informative. I’m very happy with the time, patience, and attentiveness he gave me. Also, I’m pleased with the whole staff there. Wonderful people. More

In all my years of buying cars ,Grover Cheek made it very easy at Rusty Wallace Toyota. I'm very satisfied Grover Cheek . I plan to buy all my future cars from Grover at Rusty Wallace Toyota. easy at Rusty Wallace Toyota. I'm very satisfied Grover Cheek . I plan to buy all my future cars from Grover at Rusty Wallace Toyota. More

We had a very pleasant car buying experience with Morristown Toyota working with Grover. We came looking and due to the relaxed feel and quick responses to our questions we moved forward with purchas Morristown Toyota working with Grover. We came looking and due to the relaxed feel and quick responses to our questions we moved forward with purchasing. Any car buying experience is time consuming and draining, however, Grover made use of our time ensuring he explained the vehicle features very well. More