Rusty Wallace Nissan

Ever since purchasing our 2017 Titan XD in 2017 from a Nissan dealer, we have had issues with the parking brake loosening. Very early on in our ownership, we brought the truck to a Nissan repair shop and Nissan dealer, we have had issues with the parking brake loosening. Very early on in our ownership, we brought the truck to a Nissan repair shop and they did extensive repair and replacement of some parts. Throughout the years we brought the truck back to various Nissan repair shops in Florida and Tennessee for the same issue (we live part time in Florida and part time in TN). Every Nissan repair shop took care of the issue, recognizing it is a warranty covered issue, except when we brought it to Rusty Wallace. They claimed they did not see any history of this repair in their system, and that it is not covered by warranty. Thank God we kept copies from all repairs and showed it to them. They still refused and charged us to fix the brake. The customer service manager is quite rude and unaccommodating and the General Manager, G Morris, couldn’t care less. I brought the matter to his attention via email and his reply was: “Researching now.” That was the very last time I heard from him. The customer service manager also stated that there is NO warranty at all on the parking brake system, even though that is a blatantly false statement. We ended up bringing the truck to a Nissan repair shop in Florida and they made the necessary repairs without question. They were also able to very easily see the history of repairs in their system, when Rusty Wallace’s service manager claimed she did not see anything. We will never go back to Rusty Wallace and we will certainly never purchase our next vehicle from them. More

Great experience buying a truck at Rusty Wallace Nissan. Sales person, Mark, was incredibly helpful Sales person, Mark, was incredibly helpful More

Best dealership I've ever been to! Everyone is awesome, from buying a car to getting my oil changed or just stopping by to visit! Always treated like family! No other dealership compar Everyone is awesome, from buying a car to getting my oil changed or just stopping by to visit! Always treated like family! No other dealership compares! More

Rusty Wallace Nissan got me in after a wreck & fixed my car immediately. They’re great! car immediately. They’re great! More

This dealership always provides excellent customer service. The employees and management care about making customers for life not just a one time sale. It is evident in the way they treat people. service. The employees and management care about making customers for life not just a one time sale. It is evident in the way they treat people. More

The entire dealership was very professional and extremely helpful in both our purchases.. special thanks to mark our salesman for all of his efforts on making these deals happen..also to John the finance per helpful in both our purchases.. special thanks to mark our salesman for all of his efforts on making these deals happen..also to John the finance person who explained everything in detail and simplified the whole process in in short order..very grateful for the entire Nissan family who treated us exceptionally well!!look forward to our continued relationship with Nissan as we maintain our vehicles with there service department....if your looking for quality service and quality vehicles this is your place..thank you and let's go Brandon!!! 2022!! More

Was a very professional place to buy a truck Seth and the people at rusty Wallace dealership was very helpful to help me getting the deal and truck I wanted people at rusty Wallace dealership was very helpful to help me getting the deal and truck I wanted More

Very professional and pleasant staff in Service Department. Waiting facility clean and accommodating. Pleased l bought my vehicle here! Department. Waiting facility clean and accommodating. Pleased l bought my vehicle here! More

The place was clean, Seth was great, showed me only what I was interested in I was interested in More

Rusty Wallace Nissan is a great place to shop for a car and have service done. They are very friendly and helpful. Tyler Campbell is a good man and very helpful and friendly. Sean in service is great at hi and have service done. They are very friendly and helpful. Tyler Campbell is a good man and very helpful and friendly. Sean in service is great at his job And very friendly. A grey place to shop. More