Rusty Wallace Kia of Knoxville

Exceptional customer service! Customer service went above and beyond what I expected (James Gordon). It was truly exceptional (rather than just good) customer service. I'm always h Customer service went above and beyond what I expected (James Gordon). It was truly exceptional (rather than just good) customer service. I'm always happy with my experience at Kia North. I am returning customer. More

not happy at all lied to us when we bought about the amount of our trade in wasn't told there was no cd player in our Kia Soul then we told by the salesman that we lied to us when we bought about the amount of our trade in wasn't told there was no cd player in our Kia Soul then we told by the salesman that we had a full size tire for a spare and found out today that we have a DONUT SPARE ! SO THIS WILL BE THE LAST KIA WE BUY; WE SHOULD HAVE WENT BACK TO FORD More

9 hard credit inquires on same day. I went to Kia Motor to purchase a used car on Oct 5th 2016. I let them inquire my credit, but since they suggested too high APR, I just walked out the I went to Kia Motor to purchase a used car on Oct 5th 2016. I let them inquire my credit, but since they suggested too high APR, I just walked out the door. But later I found out, 7 other hard inquiries were made besides KIA MOTORS. (Ally Financial, BB & T Dealer Finance, Capital One, CCB&PPC, Credco, Grow Financial Fuc, Huntington National) Is this normal? Does dealer shop check hard inquiries up to 7 times whenever I try to purchase a used car? More

Recall rectified Move to the area recently and got recall notice for my 2014 Soul. Yoda was in a recall was fixed within a week, loved it!!!! Move to the area recently and got recall notice for my 2014 Soul. Yoda was in a recall was fixed within a week, loved it!!!! More

Awesome customer service My wife and I returned to Rusty Wallace Kia on Callahan Drive to trade in our 2012 Kia Sorento. Once again we dealt with our salesman Remo who did an My wife and I returned to Rusty Wallace Kia on Callahan Drive to trade in our 2012 Kia Sorento. Once again we dealt with our salesman Remo who did an excellent job as same as before. We were in a hurry but the staff and management made us feel like we were their only customers at the time. They were very efficient and got us in and out in a timely manner. Owner Ray Huffaker was not present, however I have personally talked with him many times while at the dealership, he is an honest genuine person who cares for his customers. I would absolutely recommend this dealership for your next purchase and be sure to ask for Remo. He is awesome!!!!! More

Awesome Dealership with the Best Customer Service!!! The employees at Rusty Wallace Kia at Callahan are the greatest people to work with, just purchased a 2016 Optima and I have to say it was the most st The employees at Rusty Wallace Kia at Callahan are the greatest people to work with, just purchased a 2016 Optima and I have to say it was the most stress free vehicle buying experience I ever had! Big shout out to all that helped make this possible!!! Ya'll are wonderful! More

The customer service was outstanding! They were completely open and honest with me from the moment I walked in. They had Carfax for the 2013 Kia Sorento that I purchased and were ready to They were completely open and honest with me from the moment I walked in. They had Carfax for the 2013 Kia Sorento that I purchased and were ready to show it to me right away. They were so friendly and kind! I also loved that the show room plays Christian music! I highly recommend this dealership! More

Best Customer Service!! Recently purchased New 2016 Kia Sportage at Rusty Wallace Kia at Calahan. Our Salesman Brandon was awesome! Very kind and patient. He made our new car Recently purchased New 2016 Kia Sportage at Rusty Wallace Kia at Calahan. Our Salesman Brandon was awesome! Very kind and patient. He made our new car purchase easy More

2015 Kia Soul My husband and I went over to Rusty Wallace Kia on Callahan Drive in Knoxville, TN on January 8th. 2016. (Elvis Presley's birthday) which is how we ch My husband and I went over to Rusty Wallace Kia on Callahan Drive in Knoxville, TN on January 8th. 2016. (Elvis Presley's birthday) which is how we choose to remember the day we purchased our Beautiful black Kia Soul which we refer to now as our "Black Beauty". We went to simply shop but once we met Keith who introduced us to our "Black Beauty" we were sold. Keith and Joe were the best people to us and could not do enough for us while we were there. These people know how to sell cars and also build relationships. Our last vehicle was purchased at Rusty Wallace Honda right down the road from this dealership and that was going to be our next stop until we met Keith and Joe. And when our little "Black Beauty" is tired and ready to retire you can bet we will return to this dealership. I would give each of these guys a TEN Plus if Rusty Wallace Kia would contact me and let me express their kind helpful attitudes with us. The guys in the Service Dept. and the manager there are also wonderful, were so good to us and our new baby. KIA can contact me at robin.stanford@amecfw.com Monday thru Friday and I will tell them about our great experience. More

These people make you WANT to do business with them!!!!!! I can't say enough about Rusty Wallace Kia on Callahan Drive! We traded our vehicle last month. Stewart was our sales guy and he was great, there was I can't say enough about Rusty Wallace Kia on Callahan Drive! We traded our vehicle last month. Stewart was our sales guy and he was great, there was no pressure and he worked his tail off to find the right vehicle for us. Every single person we met from sales to management and finance...they were all kind, respectful, and it is a lot I WANT to do business with! When it's time again, that is where we will go. More