Rusty Wallace Kia of Knoxville

All Around Great Staff and Service Rusty Wallace Kia of Knoxville is a great place to buy a vehicle! The staff is knowledgeable, helpful, and pleasant to work with. My family and I trad Rusty Wallace Kia of Knoxville is a great place to buy a vehicle! The staff is knowledgeable, helpful, and pleasant to work with. My family and I traded a vehicle for another one, and we couldn’t ask for a better deal. The trade in was fair and the price of our purchase was just as fair. James, Tony, and Mark were wonderful to work with and made our experience such a positive one! I can definitely see my family purchasing from them again. More

Very satisfying. Exceptional service. I am highly confident the right decision was made to buy a Kia. I have been a loyal Toyota owner for over 15 years. This is one change I feel strongly I am highly confident the right decision was made to buy a Kia. I have been a loyal Toyota owner for over 15 years. This is one change I feel strongly was the right change. I did not just buy a Kia Sportage, I started a new relationship with Rusty Wallace Kia, Knoxville. James is a good salesman. Patient and calmly listens to his customer. I believe he wants his customers happy before, during and after the sale. More

Trustworthy Business - Genuine People! HIGHLY SATISFIED with 2018 Kia Sportage purchased @ Rusty Wallace Kia Callahan Rd. Very impressed by the integrity of the Salesman Scott Stiff who wa HIGHLY SATISFIED with 2018 Kia Sportage purchased @ Rusty Wallace Kia Callahan Rd. Very impressed by the integrity of the Salesman Scott Stiff who was such an honest, down to earth guy! He was very knowledgable, patient and never pushy. I was given COMPLETE RESPECT by all the employees and plenty of time (and privacy) to contemplate decisions, my questions were answered & I nevery felt rushed. Scott stayed after closing time to educate me on everything about my new car. Thanks to everyone for being so good to me.! More

Great time at Rusty Wallace Kia. All was great! James was amazing and very helpful. Finance was honest and easy. We give perfect scores all around. James went above and beyond expecta All was great! James was amazing and very helpful. Finance was honest and easy. We give perfect scores all around. James went above and beyond expectations as did all staff! More

Purchased Sorento over a week ago and still do not have it!! I am very dissatisfied with the service I have received up to this point. I purchased a 2016 Kia Sorento on February 16, 2018. It was traded in that d I am very dissatisfied with the service I have received up to this point. I purchased a 2016 Kia Sorento on February 16, 2018. It was traded in that day so I understood when they said they needed to keep it until it could get detailed and new tires. The following Monday comes and the detail guy is out so I have to wait another day. I pick up the car on Tuesday the 20th. Drive it home and then right back to the dealership because the AC is blowing out hot air. The service department finally finds a leak on Thursday and has to order a part. Was told the part will take 2-3 business days to arrive. Saturday they receive the part but it still has not been installed on my car. Today, Monday the 26th, I call a little after 10am and am told it may be tomorrow (Tuesday) before the car is ready. I have purchased this vehicle over a week ago and have had it in my possession for a total of 15 minutes! Still do not have it! In addition to all of this.... I test drove a brand new Sorento before purchasing the 2016. While on the test drive we break down on the side of the interstate!! Ran out of gas!! We wait on the side of the interstate in the pouring rain for nearly 30 minutes before someone came to give us gas and we were literally 3 minutes from the dealership! After purchasing my vehicle and being told I'll get it once detailed, I was given a loaner Sorento with bad tires. I drove it over that weekend in the rain and it was very slick. After discovering the the AC issue, I was given an Optima as a loaner. It has a razor blade in the back seat. I don't have children but if I did and one of them was cut... not good. Once I feel this situation has been properly remedied I will change my review. Daniel, salesman, has been good to work with and I in no way blame him for all the events that have unfolded. Management needs to be aware of all these issues and fix them for future customers. At this point, I will not be recommending Rusty Wallace Kia to anyone. More

aracter Upon arriving. I was JUST LOOKIN. After a brief conversation with James. He realized. I NEEDED ONE. ASAP. He went in that direction. Locating a nice Upon arriving. I was JUST LOOKIN. After a brief conversation with James. He realized. I NEEDED ONE. ASAP. He went in that direction. Locating a nice but my price range. The finance dept helped by ubderstandinh my issues with insurance for my totaled car. I wish I could of had daylight to ecamine my new ride. I found some flaws. Which I know they will make good. I had a red hot betty boop. Now I have queen ELSA More

Excellent Sales Man James Gordon and Kia Dealership Just bought a brand new 2018 KIA Soul Exclaim...and I have to say James Gordon my salesman was fantastic...no pressure... Knew just what to do to make Just bought a brand new 2018 KIA Soul Exclaim...and I have to say James Gordon my salesman was fantastic...no pressure... Knew just what to do to make me feel at ease with my selection and purchase...gave me outstanding service and care. I can't say enough about him...everyone there was so courteous and friendly and the transaction of the sale and transfer of all paperwork was smooth as glass...Really one of the best experiences I have had in a Car Dealership...Thank you James for all your attention to detail, your professionalism and your communication skills...Rusty Wallace KIA has my vote of confidence...I look forward to many years of business and maintenance with this KIA Dealership. More

Amazing Service My sales representative was James Gordon. He was prompt in his service, but not pushy. James was able to meet all the criteria I needed in a car. I wo My sales representative was James Gordon. He was prompt in his service, but not pushy. James was able to meet all the criteria I needed in a car. I would recommend Rusty Wallace Kia to anyone. More

Easy as 123 Working with James Gordon and Ben pierce to get my new Kia was great!! Easy sales easy financing easy atmosphere. Thanks to all those at Rusty Wallace Working with James Gordon and Ben pierce to get my new Kia was great!! Easy sales easy financing easy atmosphere. Thanks to all those at Rusty Wallace Kia!!! More

Amazing staff! I’m nine months pregnant and the gentleman went above and beyond to help me find a car and to make sure I was comfortable. They brought the cars to me I’m nine months pregnant and the gentleman went above and beyond to help me find a car and to make sure I was comfortable. They brought the cars to me to look at so I didn’t have to walk all over the lot. I would recommend them in a heartbeat!! More