Rusty Wallace Kia of Knoxville

awesome! great service from the service team! thanks guys! I love my Sorento! I would highly recommend Rusty Wallace KIA to anyone wanting a great car with g great service from the service team! thanks guys! I love my Sorento! I would highly recommend Rusty Wallace KIA to anyone wanting a great car with great service. More

New car purchase. Josh worked hard to get me the pricing I wanted on the car I wanted. This is my first car with a lot of options (2019 Forte EX) and I couldn't be happ Josh worked hard to get me the pricing I wanted on the car I wanted. This is my first car with a lot of options (2019 Forte EX) and I couldn't be happier. She's perfect inside and out and I love driving her. More

Happy Camper I have had a very good experience everytime I visit them. I'm very happy with KIA. I would recommend them a mb d the cars to anyone looking. I have had a very good experience everytime I visit them. I'm very happy with KIA. I would recommend them a mb d the cars to anyone looking. More

warranty on windshield washer pump Taken care of in a timely fashion. Always friendly Very nice group the waiting area was clean and made my wait enjoyable .Thank you Great Taken care of in a timely fashion. Always friendly Very nice group the waiting area was clean and made my wait enjoyable .Thank you Great More

Great service Service was very quick and thorough despite the fact that I arrived in the middle of their lunch break. I was very pleased with the experience. Service was very quick and thorough despite the fact that I arrived in the middle of their lunch break. I was very pleased with the experience. More

Lied about replacements, wasted time. I wish the service drive would quit lying to me. I am proud of Kia and I am proud of my 2014 Optima SXL, but this dealership and every other one in I wish the service drive would quit lying to me. I am proud of Kia and I am proud of my 2014 Optima SXL, but this dealership and every other one in Tennessee are lazy. Y'all might think water in a taillight is not your problem and "Screw it, ain't my car." is said in your shop a lot. You might think I'm some idiot customer that comes in getting things done on warranty just because I can. You might get tired of seeing me over things you consider small. The truth is, I'm proud of this car and I think Kia and it's dealers should stand behind the quality they claim to standardize. Well, y'all replaced my outer tail lights once and told me you double gasketed them. They were great until the passenger tail light got full of water. I brought it back in, for the tail light and the creaking sunroof, NOT AT ALL expecting you to replace the tail light again. You tell me y'all added another gasket. I asked if it had 3 and was told 2. That bothered me considering when they were replaced, it was supposed to have 2 gaskets then, which is a TSB by the way. The water got worse, great, but y'all did a great job on the sunroof just not putting it back together because the tech screwed the window seal in the back passenger seat up something fierce. As I was leaving, service writer told me the bolts holding the tail light in were loose and they tightened them. So I took it upon myself to remove that tail light today to, you guessed it, air out the water. I removed it WITH MY FINGERS. Then I find out there's only ONE gasket. Where'd the other 3 go? Now, I have an appointment next Monday to have my audio system checked because it just makes high pitched noises when the map voice is speaking and to have that window seal fixed because the tech dug his fingers up under the rubber and jerked on it in the process of fixing my sunroof. At this point I have no faith in y'all. I'm convinced I'm going to get in my car to find that everything is half assed and that absolutely will not fly, especially with money coming out of my pocket due to the expiration of my warranty. I will give y'all another chance, and I'll change this post depending on what happens. More

Best Service! Service center was top notch! Excellent service! Bryan Johnson, service advisor, was very professional. He kept me updated. Service was quick and reli Service center was top notch! Excellent service! Bryan Johnson, service advisor, was very professional. He kept me updated. Service was quick and reliable. I highly recommend. More

Very pleasant dealings and left happy! Sales and service was very pleasant and straightforward. Told the sales team what we could do and were looking for and the whole experience was nice a Sales and service was very pleasant and straightforward. Told the sales team what we could do and were looking for and the whole experience was nice and smooth! Wife left with a smile on her face! (That's what matters) !! More

Recall Bryan in service was very helpful with the recall and informative. He also priced me a set of tires. Kept me updated on my vehicle. Bryan in service was very helpful with the recall and informative. He also priced me a set of tires. Kept me updated on my vehicle. More

The lady in the oil change part was 5 stars Im not too happy with your sales staff and haven't been since I bought the vehicle. CDS were stolen when I traded in my old car and I can go on about Im not too happy with your sales staff and haven't been since I bought the vehicle. CDS were stolen when I traded in my old car and I can go on about other things but I won't. Better customer service all around needs improvement. The only person I had a food interaction with was the guy that did all my paperwork More