Rusty Wallace Kia Alcoa - Service Center

Helpful and friendly service staff. The lobby with free drinks and snacks is really nice while waiting. The lobby with free drinks and snacks is really nice while waiting. More

always pleased with service, waiting area fantastic, and I believe Jennifer was service tech that helped me, she was great I believe Jennifer was service tech that helped me, she was great More

Great customer service. Friendly staff.keep my car clear while being serviced. Highly recommend them. Friendly staff.keep my car clear while being serviced. Highly recommend them. More

The only words I have are it's a pleasure to go there for service. service. More

Bought car Dec. 2021. Put just over 1000 miles on it and was told by service dept I needed new tires. Was told at time of sale that there was a problem with gas cap 2021. Put just over 1000 miles on it and was told by service dept I needed new tires. Was told at time of sale that there was a problem with gas cap and the problem was fixed with new cap. Problem was not fixed. Had two problems with the car ( new stove belt and fixing the gas cap leak neither covered by warranty I paid over $2000 for. Had to wait 12 for apt because I needed a loaner car. New tires and fixing gas cap problem took over a week to fix. Very poor sales and service. The main reason I bought 3 cars from Rusty Wallace Kia was there honestly and after sales service. What happened? More

Everyone is always very nice while I’m in the service department. They explain everything and always ask if I have any questions or concerns. department. They explain everything and always ask if I have any questions or concerns. More

Well I took my car in for oil change and tire rotation and they came and asked me if I wanted a wash and I said sure but when they pulled it around and we had been there 2 hours already and it hadn't been and they came and asked me if I wanted a wash and I said sure but when they pulled it around and we had been there 2 hours already and it hadn't been washed and has never been washed when I have brought my car out there I am handicapped and have to have a driver so it's not real convenient for me to make it out there More

As always, professional procedures wins the race. It’s always a.pleasure when I visit Kia. It’s always a.pleasure when I visit Kia. More

Will definitely use this dealer ship when I need service for my granddaughters car to keep it in good shape for my granddaughters car to keep it in good shape More

It took a little bit but everyone was very nice. The place was clean and my car’s service was described very well.Thank You! The place was clean and my car’s service was described very well.Thank You! More