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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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October 01, 2022

Tried to make deal, was quoted price over sticker price. No way!! You lost customer with this robbery. More

by MAMAJOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Autry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, Advisor Advisor
October 01, 2022

It was quick and easy. I appreciated the rental car. Everyone was very nice and accommodating More

by ASHLEYB1731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
October 01, 2022

The gentleman that helped me both appointments was very professional and courteous. I was in for a recall on my Kia and got in and out pretty quickly. More

by Amberino103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor Advisor
September 30, 2022

very polite and fast. I sat in the waiting room which was. very clean and also had a free large variety of snacks. I will always go back there for my repairs. thank you ki More

by Lawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Chaffins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

I would recommend them to anyone. They helped us when nobody else would. Kudos to both Jenna Mayes and Nick Mancuso they both did an excellent job and excelled in customer service. T More

by LLOYDLVDYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Mancuso, Jenna Mayes
September 29, 2022

Takes too long for simple repairs. Poor communication. No loaner cars available. I’ve started doing minor repairs myself. More

by ADFD65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
September 29, 2022

Service was great, wait was a little long but snacks, drinks, and others to talk to made the time pass. Will definitely return in the future. More

by davisdylan14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
September 29, 2022

Way to slow getting the vehicle washed and brought out to the customer. We were told the car is ready at 1:30p.m. got there to pick it up around 5p.m. and waited nearly an hour for paperwork and a car wash. More

by Ettarich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenna Mayes, Advisor Advisor
September 28, 2022

I love my Kia soul. And this dealership always keeps my car running. Great experience More

by ALISONHARB10@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor Advisor
September 28, 2022

Excellent experience. Really quick and knowledgeable. Completely satisfied and return for all my service needs. More

by Charles Burris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
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