Rusty Wallace Kia Alcoa - Service Center

Told me 1-2 days and was 2 weeks. Had scheduled repair day and was told 1-2 days and didn’t get a call till 7 days and still had not even looked at it. Called the 13th day says done Had scheduled repair day and was told 1-2 days and didn’t get a call till 7 days and still had not even looked at it. Called the 13th day says done More

Had a very good visit to Rusty Wallace. Came in for recall service and asked to check my brakes. Service concierge Mr Nick Mancuso was there to check me in. He took care of getting my brake Came in for recall service and asked to check my brakes. Service concierge Mr Nick Mancuso was there to check me in. He took care of getting my brake concerns checked, promptly got back to inform me of what service w as s needed to fix my issue. He seemed very invested in my concerns and took time to answer all my questions. Thought the refreshments in waiting area a good touch while waiting we all get a little thirsty. After a little wait time passed Mr Mancuso in ffg formed me my car is getting washed will be ready very shortly. All in all my views about dealership service has changed some. In the future I will be back for assistance with any issues I might need fixed. Thanks Rusty Wallace Kia.....Happy Kia owner James More

They are very professional and the woman that took my information was very courteous and helpful. She kept me informed of how long my car would take for the service being performed. information was very courteous and helpful. She kept me informed of how long my car would take for the service being performed. More

For basic oil change, yes I would. But I was in in Sept 2022 and Debbie had the tech check out some damage I needed fixed. I was told I just needed a new skid plate. I paid for the pla But I was in in Sept 2022 and Debbie had the tech check out some damage I needed fixed. I was told I just needed a new skid plate. I paid for the plate and bolts/screws and they ordered it. When I came back to have it installed, new damages were found. Now I need a new radiator support, washer fluid pump and tank, some plastic bumper, piece and a few other things. Total $2500. I decided to file on my insurance. When state farm called to verify the estimate, they got Debbie and she told them there was no estimate, they didn't have the vehicle (which they don't, it's drivable) and that they wouldn't even be able to fix it there anyways. Now on my 2nd visit for the installation of the skid plate, I spoke with David and Jenna. They gave me the impression the damage could be fixed at your alls service center. Maybe I misunderstood, I was obviously upset at this point because I came in to get a simple fix and now need way more stuff replaced. So now I have been trying to get this fixed for over a month. I have tried to call the service center several times this week, and held for more than 5 minutes each time. I understand they are busy and probably short staffed. There needs to be someone in the office that can answer their calls that go beyond scheduling appointments. I would like to note that Jenna is clearly running that place and does amazing, and David did an awesome job as well with my upset self. More

I was informed what was going on with my car and how long it would take it would take More

No communication, appears disorganized, and incompetent. We purchased aRV6 from this dealer but, will never go back We purchased aRV6 from this dealer but, will never go back More

Always pleasant customer services. My car has been well services and even washed. Thank you! My car has been well services and even washed. Thank you! More

Excellent job. I always feel valued and appreciated with all they do. From the service advisors to the technicians and mechanics. They meet the promised deadlines a I always feel valued and appreciated with all they do. From the service advisors to the technicians and mechanics. They meet the promised deadlines and I love when they wash my car at no charge! More

I have always had a good experience with Rusty Wallace. . The service is always professional and the staff are friendly. The waiting area is very pleasant and the free condiments are a plus. . The service is always professional and the staff are friendly. The waiting area is very pleasant and the free condiments are a plus. More

Great place to have car serviced. Friendly people. Appreciate the snack's as sometimes we come before eating. Friendly people. Appreciate the snack's as sometimes we come before eating. More