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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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December 05, 2023

Efficient and professional service I do not want to write fifteen words; rediculoud snd innecessary More

by stewartma47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know names. Ridiculous
December 05, 2023

My jeep wasn’t under warranty. I just had it a few days and I had a problem wit it. Kelly got it approved and the dealership paid to have it fixed at my hometown Jeep dealership an More

by mmcmanaway2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

Very helpful. They answered all my questions and completed the service in less time than expected. Very happy. More

by plw30111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Grewer/158
December 04, 2023

BJ McNeely is fantastic ! !!! Will send all my friends to him to buy a car! More

by lpercelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Mc Neeley
December 01, 2023

Great place to do service with will definitely be back in to see them for sure More

by sierracheyanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Court Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
December 01, 2023

Entire Experience was 5 star with everyone I engaged with during my service visit. This is one of the best auto dealerships I have worked with. More

by mickhall53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
November 28, 2023

Already done this survey. Why do I have to take it again. Idk why, hmm More

by kshepard2011@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
November 28, 2023

Great job got appt fast and was in and out in very quickly didn’t have to wait😁 More

by KAREN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
November 28, 2023

I was told I could walk in anytime for this service and it would take 10-15 minutes. It took over an hour. I told them I needed to pick my son up, so please don't wash it. They washed it anyways. Time was More

by AIMEEGARLAND4
Recommend Dealer
No
November 24, 2023

I was very happy with the service and personal attention given by both the sales and service teams. More

by Charityholling73@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay grewer
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