Rusty Wallace Kia Alcoa - Service Center

I was impressed with their covid measures of having everything spaced out and that everyone was wearing a mask. I always feel welcome when I have to take my car to be serviced. everything spaced out and that everyone was wearing a mask. I always feel welcome when I have to take my car to be serviced. More

The service department was helpful in explaining the issues with my car, and making sure the repairs were completed without having to bring the car back for another service. issues with my car, and making sure the repairs were completed without having to bring the car back for another service. More

We bought a brand new 2021 Telluride. The dash pad had some poor quality stitching. It was in for replacement. When picking up the car the attendant drove it like it was his own (not very carefully). This some poor quality stitching. It was in for replacement. When picking up the car the attendant drove it like it was his own (not very carefully). This gave us the indication we needed to look closely at the work that’s been done. Upon looking we noticed the plastic trim pieces that were removed had been damaged by whatever tools they used. I do car repair and I don’t allow that type of work period. When asked about it I was told it was part of the repair to leave signs of the work performed. Not the answer I was looking for or willing to accept. There is a scrape mark on the climate control head unit that is going to be replace. On top of that I specifically said that the windshield had been tinted and to be extra careful not to pry or scrape the surface since it will be easy to damage. Well there is damage and it will have to be replaced also. Not until the next sunny day did we notice that there is now a corner of the HUD that reflects on the windshield causing a blinding glare that I personally deem hazardous to driving conditions. Working for Denso in Maryville in the instrument cluster and HUD plant, I see and experience discussions about this very condition. It is extremely unsafe! We just wanted a new car and we have really gotten a very difficult experience first with sales and now with service! More

Great service technician at this location. Great customer service. They had me in and out in less that an hour and everything was done properly. service. They had me in and out in less that an hour and everything was done properly. More

Your customer service is the worst I have ever experienced when dealing with any auto repair. I will drive the extra 30 minutes to take to the other location to not have to deal with rude people experienced when dealing with any auto repair. I will drive the extra 30 minutes to take to the other location to not have to deal with rude people More

KIA is the most helpful and friendliest of all car dealerships with which I have had ever had dealings! The Service Dept. Is outstanding in every way. dealerships with which I have had ever had dealings! The Service Dept. Is outstanding in every way. More

Very good experience. Service department is very Very good experience. Service department is very good. Was in and out in a reasonable time. Sales personnel are not aggressive and are very pleas Very good experience. Service department is very good. Was in and out in a reasonable time. Sales personnel are not aggressive and are very pleasant to work with. More

It’s nice. The dealership is in a difficult place to drive into and out of. I’ve learned a back way over to the Old Knoxville Hwy. That saved my ability to choose this dealer drive into and out of. I’ve learned a back way over to the Old Knoxville Hwy. That saved my ability to choose this dealer More

Jenna was very courteous, knowledgeable, and nice. My car was ready in the time that she promised it to me. Even though, I didn't have an appointment. was ready in the time that she promised it to me. Even though, I didn't have an appointment. More

They performed the service in a timely matter while being very courteous and professional. I would highly recommend their service department to anyone needing to have service performed. being very courteous and professional. I would highly recommend their service department to anyone needing to have service performed. More