Rusty Wallace Kia Alcoa - Service Center

I love Kia cars, this is my 6th Kia! They stand behind their warranties ! This dealership is awesome! The service department is great! Everyone is very friendly! their warranties ! This dealership is awesome! The service department is great! Everyone is very friendly! More

This was my first experience with this dealership service dept. The service dept staff were very friendly and efficient! We really enjoyed the waiting room and were pleasantly surprised by the complimentary dept. The service dept staff were very friendly and efficient! We really enjoyed the waiting room and were pleasantly surprised by the complimentary food and drinks offered! More

Always take care of our needs. Polite, helpful. We have bought 3 Kia's here. Service dept is one of the reasons we continue to buy from Rusty Wallace. bought 3 Kia's here. Service dept is one of the reasons we continue to buy from Rusty Wallace. More

Jenna was very helpful in coordinating parts procurement, painting and installation of a damaged external mirror over a period of several weeks. Installation on a Saturday was very convenient. painting and installation of a damaged external mirror over a period of several weeks. Installation on a Saturday was very convenient. More

Jenna is a great service advisor she got me in quickly when the service manager tried to put my repairs off for another week g when the service manager tried to put my repairs off for another week g More

Took 3 hours for oil change that I was told would be free because the coating I had them put on after I bought it took 2 days, only after I sit there 8 hours til I knew I wasn’t getting car back but I got ch because the coating I had them put on after I bought it took 2 days, only after I sit there 8 hours til I knew I wasn’t getting car back but I got charged anyway More

Everyone was polite, courteous and responsive. My car was completed within the timeline stated. My car was cleaner when I left than when I arrived completed within the timeline stated. My car was cleaner when I left than when I arrived More

The service was amazing! I was hesitant bringing my car there after my terrible experience with the sales dept. Corey did an amazing job getting my car in and out. He also notified me of complimentary snac there after my terrible experience with the sales dept. Corey did an amazing job getting my car in and out. He also notified me of complimentary snacks that were there while I waited for my vehicle. This was a wonderful experience and I look forward to utilizing the service dept for my future needs. More

Friendly with great customer service. Easy to get in for maintenance. The work is done in a timely manner. This group makes me happy to be a Kia owner maintenance. The work is done in a timely manner. This group makes me happy to be a Kia owner More

Next day appointment for service. Prompt check in. Reasonable wait time for diagnosis and explanation of issue. Courteous service personnel. Excellent waiting area and amenities. Reasonable wait time for diagnosis and explanation of issue. Courteous service personnel. Excellent waiting area and amenities. More