Rusty Wallace Kia Alcoa - Service Center

Great service. Friendly people. Reasonable price. I like that they provided a car wash as part of the service. I will use them for every service in the future. that they provided a car wash as part of the service. I will use them for every service in the future. More

Very pleased with our experience. Didn’t love waiting over 2 hours but the snack room helped with the long wait. Everyone was very nice and helpful. over 2 hours but the snack room helped with the long wait. Everyone was very nice and helpful. More

Service was excellent. Service rep (Jenna) was professional, timely and prompt. Called me with options prior to maintenance. Kept me informed of status. Very easy check-out. professional, timely and prompt. Called me with options prior to maintenance. Kept me informed of status. Very easy check-out. More

Awesome experience! They were friendly from the beginning to the end. They made sure I was completely satisfied and kept up to date on my vehicles progress to the end. They made sure I was completely satisfied and kept up to date on my vehicles progress More

Good work for the team. Would like to say that they did a good job on the work that was done to my Kia car. good job on the work that was done to my Kia car. More

My oil change appointment was for 1:45, arrived before time. At 3:45I was finally notified my car was ready, however a repair for $1,550 was suggested and there was a loner available. I declined as I ha time. At 3:45I was finally notified my car was ready, however a repair for $1,550 was suggested and there was a loner available. I declined as I had 5:00 meeting in Townsend to get to. My biggest gripe is that I sat there for 2 HOURS with no communication--at least a simple "running behind due to an unexpected emergency repair" would have been helpful and courteous. More

The Lady that checked me in was very nice and informative and the waiting area was well stocked and comfortable. I was very satisfied with everything. and the waiting area was well stocked and comfortable. I was very satisfied with everything. More

I was in a hurry. I had to be at work at 4pm in Sevierville and afraid of driving without a head light. Well, I arrived safely and timely to work. Thanks for taking good care of me and replacing Sevierville and afraid of driving without a head light. Well, I arrived safely and timely to work. Thanks for taking good care of me and replacing my head light. Koodos to the entire team and the professional treatment especially the female who took my request. More

Jenna and the team are wonderful to work with! The facility is extremely clean, the loaner car was excellent and the service is top notch! facility is extremely clean, the loaner car was excellent and the service is top notch! More

The did a great job with my maintenance appointment. They did everything I asked them to do in the time frame they quoted me. They even looked for recalls on my car. did everything I asked them to do in the time frame they quoted me. They even looked for recalls on my car. More