Rusty Wallace Kia Alcoa - Service Center

I just want to thank the service department for taking excellent care of my Kia. The waiting room is nice and cozy and I enjoyed a diet coke and snack and watched Andy Griffith and Oppie and the wait t excellent care of my Kia. The waiting room is nice and cozy and I enjoyed a diet coke and snack and watched Andy Griffith and Oppie and the wait time just flew by. Jenna is always so friendly and professional and I don't know the other woman's name but what an added benefit to customers to have these women on staff. Appreciate everyone because is hard to single out people. Everyone in service deserves a raise!!!! More

Corey was very patient and understanding of my issues. He worked me in since I didn’t have an appointment and it was an issue after they had completed my service. worked me in since I didn’t have an appointment and it was an issue after they had completed my service. More

Corey was great and very helpful when my engine blew. He took care of me fast, had me a loaner car right then. As always, great service overall. took care of me fast, had me a loaner car right then. As always, great service overall. More

Very friendly and knowledgeable staff very happy with the service department. Great waiting area with free drinks and snacks. Great wash job after service has been completed. service department. Great waiting area with free drinks and snacks. Great wash job after service has been completed. More

Had a very good experience and they were very nice and accommodating. If I had questions they answered them pretty quickly. This was my first time taking the car in myself and I was happy with the servic accommodating. If I had questions they answered them pretty quickly. This was my first time taking the car in myself and I was happy with the service. More

Each time I have stopped at Rusty Wallace Kia for sales or service everyone I have dealt with have been supper nice...Thanks to all or service everyone I have dealt with have been supper nice...Thanks to all More

They charged me $25.00 for a nail in my tire. I could’ve took it to Matlock tire and been charged nothing. When driving home, I noticed my tires make a roaring sound. took it to Matlock tire and been charged nothing. When driving home, I noticed my tires make a roaring sound. More

Jenna in the service department is always the person I go to and always positive and very friendly she does what it takes to make my experience a great one. to and always positive and very friendly she does what it takes to make my experience a great one. More

They did a great service . I just showed up and they did a oil change without making an appointment. And thank you for washing my car🙏 a oil change without making an appointment. And thank you for washing my car🙏 More

Very friendly and accommodating. We needed 100k maintenance done on son’s car. The work was completed in a timely manner. It was expensive but we expected that. maintenance done on son’s car. The work was completed in a timely manner. It was expensive but we expected that. More