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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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May 03, 2021

Had a great experience at this service center. Alex was my advisor and he kept me informed and helped me understand what was being done to my vehicle. More

by Michelleunc0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
May 03, 2021

Great service! Very kind, broke everything down for me to understand what they have done and want I needed! The Lady who checked me in an out was AWESOME! Super sweet More

by natashjaakers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
May 03, 2021

Curtious , friendly and fast. Waiting area and bathrooms very clean. Great great great great great great great great great great great great great great place. More

by skjmj
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
May 03, 2021

They did a nice job and were kind. BUT, They took my car in at 2:00 and they did not Finish until 4:37. All I needed was a oil change, tire rotation. 2 1/2 hours was way to long to sit and wait. I w More

by dianna1011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ALEX FERRER
May 03, 2021

Easy to check-in. Service performed exactly on time (I was under a time crunch). They cleaned up the vehicle afterwards. Very friendly and cordial. More

by DMAYFIELD777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
May 03, 2021

Wonderful service! Kevin is great and the rest of the staff as well. They kept me updated as the work progressed. Love the free car wash! More

by LynnWetherall
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
May 03, 2021

I pulled in to the dealership the young man was their to meet me and took it from there and when my car was done. More

by GARYHAROLD32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
He was the only one, ALEX FERRER
May 01, 2021

Thank you for the great experience getting new tires for my Kia Soul. Thank you Cory and the mechanics for your friendly efficient timely service! More

by LLROSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Husketh
May 01, 2021

We are always treated like family. She alway nice friendly and up front about anything that goes on. We always make sure she waits on us More

by Jenniferweatherly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
Aug 07, 2021 -

Jenniferweatherly responded

Thank you for everything you do

May 01, 2021

The service Deptartment was very friendly, attentive and professional. It was a fast and easy process. They even detailed the car and it was a nice. More

by Courtaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
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