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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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May 18, 2021

Jenna got me in one one day notice. Competent employee and although it took a while to get done, happy with your service dept. Sales department is horrible... could not get anyone to get off butt and h More

by JOESIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
May 18, 2021

When I got there pulled my car into service dept Jenna was there to help me she was very nice to work with very helpful. More

by GARYHAROLD32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
May 18, 2021

I always go to this dealership where i bought my sedona. They are always friendly and take good care of my van. I love the complimentary food and drink set up area!! More

by raggedyart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
May 17, 2021

I went there with a problem they looked at the car said it was a covered repair and made me an appointment for about 2 weeks out said that was as soon as they could fix it when I returned for my appointmen More

by Drfrankletard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garry King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kitts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kitts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Fair, Dylan Hatula
May 17, 2021

Complete Professional Staff. The Service Center is Second to None! They are All Extremely Knowledgeable, courteous and helpful. They never cease to continue to be concerned with Customer Care! More

by SCSD129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
May 17, 2021

Everyone is always friendly and helpful, answers what ever questions i may have! Was there longer then what I intended, Jenna was apologetic and gave me a discount🙂 More

by BETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
May 17, 2021

Jenna was awesome and she is very knowledgeable about cars. We went there for a oil change and it took longer than expected but good conversation and free snacks made it tolerable. More

by RDC500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
May 17, 2021

Had a good experience with my car service in there , really professionall and everything was done in timely fashion, Mr.Ferrer got A+ today . Thank you More

by vsoheil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
May 15, 2021

I asked to have tires rotated as well as my regular maintenance service. They did not do this. Disappointed however the person I dealt with was very kind and nice to me. More

by VDagnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Husketh
May 15, 2021

Went to have my car serviced. They did a good job, But since have called three to four times a weeks trying to sell me a car. If I needed a car I would buy one. Tired of being harassed to get a car. More

by trek fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenna Mayes
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