Back

Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

Sort by
July 15, 2021

Service department is excellent and very informative. Appointment time was adhered to with work being completed within stated time frame. Employees very courteous. Car returned clean More

by sweetpeapf@gmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales dept., Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 15, 2021

Friendly staff. Very helpful and thoroughly explains what was done. I went super early. Wasn’t expecting the car wash. Nice surprise. Waiting room is always stocked with excellent choices More

by MICHELLE.MCCAULLEY1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
July 15, 2021

Great dealership with professional, knowledgeable and respectful people who work there. I love my new Kia Telluride and when I took it to be serviced everyone was so nice. More

by MPAYNE914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Husketh, ALEX FERRER, Chase Cass
July 15, 2021

The crew in the service department are top notch in my book. Thank you for always doing what we need done and never trying to sell us something we don’t need. More

by Trina Massey Burton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure but everyone is awesome. , Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 14, 2021

Very nice folks, very professional in greeting us and letting us know what they will be doing My wife and I were so impressed we will be taking her Kia Oltima for an oil change More

by CHARLIE120766
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER, Chase Cass
July 13, 2021

Alex was helpful and efficient. I was in and out within an hour or so. Friendly and nice. This needs 25 words so I’m still writing. More

by BAILEYMAYBRIER27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
July 12, 2021

Nice employees, fast service. We spent 8 hours here when buying a car.. I think that needs to be a little less but it was worth it More

by mstqualls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 12, 2021

Good customer service. Friendly,helpful staff. Ordered the parts necessary for the recall item and will call when the parts arrive for follow up appointment. More

by saralene
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 12, 2021

Jenna is very friendly. Service on a Saturday is busy took 1 1/2 hours for oil change and tire rotation. Try to schedule during the week. More

by travelingwolf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 12, 2021

Always great service! They keep you updated and comfortable while you wait. They always complete your worries or requests you have to check out on your car. More

by ashlynbhall23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
...
213
...