Rusty Wallace Kia Alcoa - Service Center

The person I worked with was courteous and honest but I still don't understand why my scheduled appointment for an oil change took 2 hours! Explanation was you were overloaded that day. Doesn't everyone ha still don't understand why my scheduled appointment for an oil change took 2 hours! Explanation was you were overloaded that day. Doesn't everyone have to have a reserved time slot. Aren't there set times for various services which should have been accounted for when the reservation was made? More

They worked to find and resolve the issue and communicated pretty well Overall good experience communicated pretty well Overall good experience More

Very pleasant prompt and curtius only one person able to remember about fuel mileage rebate on my 2012 Soul but very fast on teaching another remember about fuel mileage rebate on my 2012 Soul but very fast on teaching another More

Very helpful No Spoke with various people and departments. Everyone contributed to getting my request fulfilled. departments. Everyone contributed to getting my request fulfilled. More

We have bought 3 KIAs from them We love the sales people B J McNeely Salesperson and Will Watucki(who may not be in sales). The Accounts/Finance Mgr is also great to work with. We have the Telluride Nightfa B J McNeely Salesperson and Will Watucki(who may not be in sales). The Accounts/Finance Mgr is also great to work with. We have the Telluride Nightfall currently and we love it. We always have our KIA serviced there. They all have excellent customer service skills. More

Great experience. Great service. Great experience. People are always so nice and courteous and work is done in a timely manner. Great service. Great experience. People are always so nice and courteous and work is done in a timely manner. More

Good Good service and good organization for car maintenance and I hope you are doing good at all costumers maintenance and I hope you are doing good at all costumers More

Really nice folks in the service center. Made me fell at home. Crowded yet comfortable Made me fell at home. Crowded yet comfortable More

Great communication, quality work, promised a follow up and did exactly as said would do...also appreciate the loaner as took few days to get parts! and did exactly as said would do...also appreciate the loaner as took few days to get parts! More