Rusty Wallace Kia Alcoa - Service Center

The service department was very helpful in diagnosing and fixing a problem that could have led to complete engine failure. Thanks! fixing a problem that could have led to complete engine failure. Thanks! More

I just showed up at lunch time and they got me in right after lunch. after lunch. More

Very accommodating and very friendly! Excellent customer service! Great waiting area! Timely work. Great sn service! Great waiting area! Timely work. Great sn More

Jenna,Is a great person to work with every time that the Jenna, Is a great person to work with every time that the Kia Soul was service. Great to go over all the work that was done. Good to let me no what s Jenna, Is a great person to work with every time that the Kia Soul was service. Great to go over all the work that was done. Good to let me no what services was due next. More

Get service, zero issues. Transparent and friendly. Will be back next time for sure. Thanks be back next time for sure. Thanks More

The dealership is always clean, and easy to access. I have always had a pleasant experience everytime I’ve had to take my car in for service. have always had a pleasant experience everytime I’ve had to take my car in for service. More

They did an excellent job on my car! I was super pleased with the service! with the service! More

The service department went out of their way to find the root cause of an oil leak only to find a cracked oil pan. Many stars for their effort. I've been a customer of Rusty Wallace for more than 10 years root cause of an oil leak only to find a cracked oil pan. Many stars for their effort. I've been a customer of Rusty Wallace for more than 10 years and this is indicative of the service you can expect from them. More

Nothing, but positive things to say! Service is always wonderful every time we are there! wonderful every time we are there! More

Not knowing what was wrong with my beloved Sedona van, but sure it was probably a big deal, I drove it to the dealership. I met Brad Skinner in the Service Department. He made an appointment for me to get but sure it was probably a big deal, I drove it to the dealership. I met Brad Skinner in the Service Department. He made an appointment for me to get it checked and worked feverishly to find a loaner car due to my work schedule. Three days later, I received a personal phone call from the GM, Brian Kitts, that my engine had breathed it’s last after carrying me 160,000 miles. He assured me they would help find me a vehicle. By the close of that same evening, with Gary King’s help, along with the finance manager, Denise Burris, I drove home in my new Sedona van (2020, but new to me), much like the van I had but upgraded. Everyone went above and beyond to take a really bad-news day and turn it into a really good-news day. The customer service was incredible by all involved. I will forever drive a KIA! More