Rusty Wallace Kia Alcoa - Service Center

While they did discount my service charges because of their own mistake, the back and forth was awful. My parts weren’t ordered for 5 days after I was told they were going to order them. Which put me in their own mistake, the back and forth was awful. My parts weren’t ordered for 5 days after I was told they were going to order them. Which put me in a rental car for longer than I needed to be. I appreciate the discount, but it was their lack of organization that caused the issue. More

Friendly staff, comfortable waiting room, always happy with service provided here. I don’t go anywhere else. with service provided here. I don’t go anywhere else. More

Very helpful and timely with our repairs. Easy checkout process. Friendly staff. Thanks for taking care of us! Easy checkout process. Friendly staff. Thanks for taking care of us! More

Jenna is an awesome sales manager. Top notch service. Would recommend to family for their needs. Top notch service. Would recommend to family for their needs. More

Fast friendly like family clean made me feel at ease told me problem fixed the problem me problem fixed the problem More

I went for recalls. Parts where to be there for one and and order for the other one. My vehicle was in the service department for just over 15 minutes. I was told t Parts where to be there for one and and order for the other one. My vehicle was in the service department for just over 15 minutes. I was told they did not have the parts for the recalls and would have to call me we they came in. That sucked! My time was wasted! When I got into my vehicle, the stations on the radio was no longer programed, (which I reset before I pulled away), and the clock was no longer at the correct time. I have yet to get it set to the correct time! Totally do not like your service department! Had it not be a recall, I would have never been there!!! More

They listento what my problem was and fix it. They were very kind and patient with me They were very kind and patient with me More

They were very fast in my oil change and tire rotation and very courteous!! They even wash my suv and very courteous!! They even wash my suv More

They Greeted me by name on arrival. ..listened carefully as I explained why I was there. They then went over their plans for my visit. The car was ready well before they promised it and ..listened carefully as I explained why I was there. They then went over their plans for my visit. The car was ready well before they promised it and I was escorted to the car. Well worth the trip! More

Always a pleasant visit. Staff always nice and prompt with service time. I also love that there is snacks for the wait. Staff always nice and prompt with service time. I also love that there is snacks for the wait. More