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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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May 16, 2022

The people at the dealership is very Easy to work with an efficient .We would definitely recommend the dealership . More

by kandwholder
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Audri Crawford
May 16, 2022

As always they did a wonderful job, from getting my appointment set to listening to the problem and getting it taken care of. More

by KMACOUREK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor Advisor
May 16, 2022

Checked us in right away, answered all questions promptly and completed the task at hand. More

by LUISA.NELSON9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audri Crawford
May 14, 2022

The service department is always friendly. Always takes care of me and has my vehicle done in a timely manner! Recommend highly!! More

by RONNIEGROVES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
May 14, 2022

We are always very pleased with the service our dealership gives us. They are quick, efficient and pleasant to deal with. More

by ACSLESLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
May 13, 2022

Drove right in. In and out in an hour. Explained everything to me. Great waiting area, complimentary snack items and even washed my car. Very professional and courte More

by ALICE.NICHOLS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audri Crawford
May 13, 2022

The service was great. The staff was informative and geared toward meeting my expectations. I will return as needed. More

by demondjames536
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
May 13, 2022

I went to Rusty Wallace Kia because I was working out of town and needed an oil change. I'm so glad I chose to go here instead of the other two dealerships in the Knoxville area. Everyone was nice, kind, an More

by Creecher216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
May 12, 2022

The service department had a comfortable waiting room and provided courteous and professional service to my Kia Soul. More

by SHERRYMFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
May 12, 2022

Sent my car in to figure out why my break lights weren’t working, I declined service afterward because it was too expensive. When I got my car back the breaks were pressed the the wheels which caused smoke More

by shelbysullivan1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
May 12, 2022 -

Rusty Wallace Kia Alcoa responded

Hello. Would you like to bring your vehicle back and have us look at any issue again. We would never do anything to make your car fail or have issues after you leave our dealership. Please feel free to reach out to our service manager Jenna at 865.977.5422. Thank you for your time and we hope to hear from you soon.

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