Rusty Wallace Kia Alcoa - Service Center

A simple oil change with an appt. Took 2 hrs. Waiting room ran out of chairs. Took 2 hrs. Waiting room ran out of chairs. More

They we're very courteous and promptly fix my issue with no charge to me. no charge to me. More

Great service. Friendly and took care of everything needed. Would never take my vehicle anywhere else. Friendly and took care of everything needed. Would never take my vehicle anywhere else. More

Staff is always super friendly and knowledgeable. I feel comfortable that they are going to be honest with me about my vehicle. I feel comfortable that they are going to be honest with me about my vehicle. More

Everything went smoothly. Everyone was welcoming and friendly. Work was done well and faster than anticipated. Everyone was welcoming and friendly. Work was done well and faster than anticipated. More

Paid to have noise checked. Was told it was a sensor that is discontinued and not a safety issue so they unhooked it. Noise is still there car was making awful sound after I pic Was told it was a sensor that is discontinued and not a safety issue so they unhooked it. Noise is still there car was making awful sound after I picked it up as well. Was told I needed valve cover gaskets plugs and plug wires for $1600. After declining was told I really need plugs and plug wires for 600. Later found out my vehicle doesn't even have plug wires to be replaced More

The service center is nice and the work is good but I waited 2.5 hours for an oil change and tire rotation even though I made an appointment. waited 2.5 hours for an oil change and tire rotation even though I made an appointment. More

Decent experience. The advisors must fact check before speaking. Get all the pertaining info then give advisement like final price due, just be prepared when customer i The advisors must fact check before speaking. Get all the pertaining info then give advisement like final price due, just be prepared when customer is in front of you and your supposed to be ready to go. More

I had to go back for the same issue I had the last time-speed sensor. It is a $500 fix each time. I also had someone stop and tell me I had a brake light out on my way home from the dealership. That w time-speed sensor. It is a $500 fix each time. I also had someone stop and tell me I had a brake light out on my way home from the dealership. That would have been nice if they would have checked it there. More

Waited 2. 5 hours when promised 1 hour. It took too long for service and check out. 5 hours when promised 1 hour. It took too long for service and check out. More