Rusty Wallace Kia Alcoa - Service Center

The staff here is wonderful. They are very attentive to customer needs and are great at answering questions. They are very attentive to customer needs and are great at answering questions. More

We have bought 2 vehicles from this dealership and used them to maintain them for 2.5 years now. We have only had good experiences each and every time. them to maintain them for 2.5 years now. We have only had good experiences each and every time. More

The service center always goes above and beyond. The new service manager is great! She is always so friendly. The new service manager is great! She is always so friendly. More

I was scheduled on a Tuesday afternoon to have a service done on my car that was only supposed to take 2-2.5 hours. However, when I got there the service center was very behind on their schedule, so they of done on my car that was only supposed to take 2-2.5 hours. However, when I got there the service center was very behind on their schedule, so they offered to give me a loaner vehicle, and said that my car would be completed by Thursday afternoon at the latest. I waited until Thursday afternoon and never heard from the service center about my car. First thing Friday morning I called and they said that it would be finished Friday afternoon, however my advisor would call when it was complete. I never heard anything from them, so around 1:30 Friday afternoon I called and they said that it would be finished within the next hour to hour and a half. I appreciate the loaner vehicle, however I shouldn’t have to call and keep taps on my vehicle and the service. It was frustrating that I had to keep rearranging my schedule because they failed to inform me that my vehicle was being pushed back to be completed. The communication wasn’t great. More

Rusty Wallace Kia has great customer service! they also did a good job fixing my Kia Optima!! Thank You Rusty Wallace Kia! they also did a good job fixing my Kia Optima!! Thank You Rusty Wallace Kia! More

Friendly and thorough service experience especially from my service advisor. She is a great asset to your dealership. my service advisor. She is a great asset to your dealership. More

Although friendly, seemed understaffed. Didn’t have time to rotate my tires even though was part of my service, and didn’t wash my car as they said they would. Only one mechanic in the shop Didn’t have time to rotate my tires even though was part of my service, and didn’t wash my car as they said they would. Only one mechanic in the shop on a Saturday does not seem right. More

Very difficult to get in and out due to a small and tight lot. No direct access from service to the sales floor for customers. Seems this dealership has outgrown this property. lot. No direct access from service to the sales floor for customers. Seems this dealership has outgrown this property. More

I left my car with them for 5 days. No diagnostic work was done as I asked. They wanted to sell me an over priced part before testing to confirm if it was needed which was the very thin No diagnostic work was done as I asked. They wanted to sell me an over priced part before testing to confirm if it was needed which was the very thing I took it there to have done. This is not a repair shop, they have no diagnostic skills and no management that understands troubleshooting and diagnostics. More

Not a horrible experience, but not a great one either. Several things could have been done to improve the quality of this service visit. Several things could have been done to improve the quality of this service visit. More