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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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June 15, 2022

People are very pleasant, helpful, and friendly. The waiting room has any kind of snack or drink u need. More

by GRAMK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
June 14, 2022

Very friendly and fast service. Informed me with issue on my vehicle and how to fix the issue More

by k.sheffield678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Court Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes
June 14, 2022

Aubri met me at the center and was very helpful. She seems to enjoy her contact with customers. My Kia was service promptly. She went over all that was done and walked us to our car Wonderful serv More

by ROOSTERWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audri Crawford
June 13, 2022

Everyone was so nice Especially Jenna . She did an excellent job 👏 . And thankyou for fixing my car . More

by TAEVIONDAMARIONHAILEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
June 13, 2022

They did an awesome job! Loved the snack bar! 😊. Staff was really friendly. Will be back for sure More

by MFERMENICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
June 12, 2022

I have always had a great experience at the service station. Everytime I have to come get my oil changed and my maintenance, I always hope I get Jenna as she’s the best! More

by EMHUNT1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad, Jenna Mayes
June 11, 2022

Service is always excellent. Staff are professional and friendly. Prompt service. Excellent communication about car needs More

by BSMITH116677
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
June 11, 2022

I took my 20017 Kia Sedona in for a warranty repair and this place told me Kia wasn’t going to pay for it even when the letter I had said this will be replaced at no cost to you. Horrible place have no fai More

by Trwlantz3
Customer Service
Recommend Dealer
No
Employees Worked With
Jenna Mayes
June 10, 2022

It took longer than expected for an oil change . .. I was told it was due to staff shortages ... after the work was done, my car sat in the sun for more than 30 minutes. More

by BJPCLA
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
June 10, 2022

It’s take’s longer to get to this dealership than at Callahan rd and I like 👍🏻 it 10 times better More

by kennyparrott107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
Jun 11, 2022 -

kennyparrott107 responded

That is good to go

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