Rusty Wallace Kia Alcoa - Service Center

Servicer correctly anticipated my questions and provided answers before questions were asked. Accurate completion time provided. answers before questions were asked. Accurate completion time provided. More

We bought a new Sorrento and when we brought back for sealing, our cargo mat was lost. Although they ordered one, it was the wrong mat and had to be re-ordered again. Have not received it yet. sealing, our cargo mat was lost. Although they ordered one, it was the wrong mat and had to be re-ordered again. Have not received it yet. More

She was very nice and offered me a snack and beverage options while I waited in the lobby. options while I waited in the lobby. More

Very pleased with the way I was treated at Rusty Wallace in Louisville. Excellent communication. Waiting area was clean and I enjoyed having water and a snack while I waited. It took a good while for the di in Louisville. Excellent communication. Waiting area was clean and I enjoyed having water and a snack while I waited. It took a good while for the diagnosis of a problem. Parts are now ordered and I will have to go back for service. More

Great friendly service everyone I bring one of my vehicles in to be worked on!!! Highly recommend to anyone and everyone!!! vehicles in to be worked on!!! Highly recommend to anyone and everyone!!! More

Dylan was incredibly nice, helpful, and patient when I was purchasing my car. I would recommend him to anyone who is looking to buy a car from Rusty Wallace Kia in Alcoa. was purchasing my car. I would recommend him to anyone who is looking to buy a car from Rusty Wallace Kia in Alcoa. More

The dealership is very clean and the people that work their were friendly and very helpful. their were friendly and very helpful. More

Service advisor was not professional on the phone. The explanation of defect was not professional. I went back thru procedure after driving vehicle and found issue. The explanation of defect was not professional. I went back thru procedure after driving vehicle and found issue. More

Really a great experience. We (sadly, wish we could have a do-over) purchased our Kia from another dealer but now bring it back to Rusty Wallace Kia Alcoa for all of our Servic We (sadly, wish we could have a do-over) purchased our Kia from another dealer but now bring it back to Rusty Wallace Kia Alcoa for all of our Service items. Really appreciate the staff, efficiency and informative details about what has been done to the vehicle. More