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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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July 21, 2022

Any time I have had to deal with them everyone is always nice and professional. More

by krystalszemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
July 19, 2022

I have purchased 9 vehicles at this dealership without any major issues. I recommend this dealership to my friends and family. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 19, 2022

You need to stop bambarding customers with email. I don’t care if it’s only once. It needs to stop. Otherwise, the service is good. Now stop. More

by RPTEDFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
July 18, 2022

I was the service when in for an oil change they watered up the decal that goes on front windshield and threw it in the window told me my tires were wore out when they are in even half way there and then co More

by james6180
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
July 18, 2022

Jenna had a warm greeting when I pulled up. She reviewed that I was getting an oil change. She asked if I was waiting on my car and if so there are drinks and snacks for me in the waiting area. More

by WTERRAZAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 15, 2022

First time having my vehicle serviced here. Everyone was very helpful. Car was finished on time. Great customer service. More

by socsheri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Chaffins
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

Very friendly and knowledgeable crew. Explained everything about the work done on my vehicle. Answered any question I had. More

by DOROTHY.COOPER2416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
July 15, 2022

Took my car in for warranty work. Gave me a loaner and the work was completed on times More

by NO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
July 15, 2022

They were very helpful in the process of me buying my car. Just wished they could of had extra key so I didn’t have to buy one More

by dannywilhoit66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor Advisor
July 15, 2022

The repair was eventually made and warranty covered, but NOT WITHOUT rusty wallace Kia trying to get out of making the repair under warranty and at my cost! And they kept the car for almost 3 weeks to make More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
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