Rusty Wallace Kia Alcoa - Service Center

A missing radiator cap caused me to wait for a tow truck on the highway for 4 hours. Had them put the radiator cap back on the next morning and a couple hours later realized the alignment was completely mes on the highway for 4 hours. Had them put the radiator cap back on the next morning and a couple hours later realized the alignment was completely messed up. Additionally, they never fixed an issue we explained to them when dropping our car off. It’s clear they don’t test anything on the car or pay attention to any detail. More

Great service! !! Quick friendly and enthusiastic! I had a need of getting out in a timely manner and achieved that it was right after lunch! !! Quick friendly and enthusiastic! I had a need of getting out in a timely manner and achieved that it was right after lunch! More

They seem to be thorough. BJ is an amazing employee. Always makes time to talk to me when I come for an oil change. BJ is an amazing employee. Always makes time to talk to me when I come for an oil change. More

The service was great, service department did a great job even fixed a recall very friendly even fixed a recall very friendly More

Great service wouldn’t go anywhere else. I will recommend to everyone. So they will be happy also I will recommend to everyone. So they will be happy also More

We always a good experience when visiting this dealership for service. They are attentive and polite. for service. They are attentive and polite. More

Not helpful and unorganized. Called to tell them what was wrong with the vehicle. They told me I would have to bring it in. So they scheduled me an appointment and I took off wor Called to tell them what was wrong with the vehicle. They told me I would have to bring it in. So they scheduled me an appointment and I took off work to got to it. Once there they said there was nothing they could do but they would waive the diagnosis fee. I wouldn't have paid for a diagnosis fee to sit there for an hour and then just to be told they couldn't do anything. They shouldn't have made me bring it out there in the first place if that was the case. The problem that was wrong with my vehicle was with the touchscreen and they claimed that part of my warranty had expired only 3 months before and if I had brought it in 3 months ago it would've been covered. There was nothing wrong with it 3 months prior. They clearly said that it was a manufacturer issue but they couldn't fix unless I paid $900+ More

Service went great just took longer than expected got a loner so it made the trip even better loner so it made the trip even better More

I’ve been taking my Soul to Rusty Wallace Kia since the Parkside Kia tried to charge me to check my battery with less than 30k miles on the vehicle I bought new from their lot. Rusty Wallace told me to bri Parkside Kia tried to charge me to check my battery with less than 30k miles on the vehicle I bought new from their lot. Rusty Wallace told me to bring it in and they’d checked it free of charge. The staff is always on point at Rusty Wallace. I’ve even been in a time crunch to get my vehicle serviced and worked in without an appointment in a timely manner. My experiences have always been positive. More

Don't Like the way that this survey makes a mandatory comment and does let you select average as an answer comment and does let you select average as an answer More