Rusty Wallace Kia Alcoa - Service Center

The service department at this location is the best in town! Very friendly staff, updates on status of where they are with your vehicle, and willing and able to answer any questions you might have. town! Very friendly staff, updates on status of where they are with your vehicle, and willing and able to answer any questions you might have. More

I was treated very nicely and all of the staff was very nice and professional. My oil change was finished very quickly and I was very satisfied.They explained all of the checks that they did and I really a nice and professional. My oil change was finished very quickly and I was very satisfied.They explained all of the checks that they did and I really appreciated it. More

Refused to give me a service car after havin my car in service for over a month! Refused to accept the engine my warranty was covering! They Ignored or had my calls waited on for over 15 mins to be answer service for over a month! Refused to accept the engine my warranty was covering! They Ignored or had my calls waited on for over 15 mins to be answered numerous times a day More

Everyone was super nice. The service waiting area was clean and well maintained. They offer tv, charging station, wifi, snacks and drinks. My wait was minimal and they wash y The service waiting area was clean and well maintained. They offer tv, charging station, wifi, snacks and drinks. My wait was minimal and they wash your vehicle after servicing. More

My appt was for a Monday at 10am for diagnosis. When I get there I'm told it might not be until later in the afternoon or the next morning before they can look at it. (What's the point of an appt? When I get there I'm told it might not be until later in the afternoon or the next morning before they can look at it. (What's the point of an appt?) I leave my car there, luckily I had my son follow me because we live over an hour away. I get a call Tuesday evening telling me what the problem is and give them permission to fix it. I'm told it could possibly be that night before closing when it is done. Well, it wasn't ready for pick up until Wednesday morning. Yes the problem is fixed with my vehicle but seriously, why schedule an appt if it clearly doesn't mean anything to the company. I will not be returning to this service center. More

Everyone was helpful. The waiting area was clean and well stocked. The charging station, to charge the cell phones, was an added blessing. The waiting area was clean and well stocked. The charging station, to charge the cell phones, was an added blessing. More

Rusty Wallace KIA is a very dealership, with friendly staff, knowledgeable technicians where I have taken my vehicle from the beginning. I have been pleased. staff, knowledgeable technicians where I have taken my vehicle from the beginning. I have been pleased. More

Everyone was friendly and professional and took me with out an appointment for my oil change out an appointment for my oil change More

Service team is always friendly. They always let you know the progress of your car. They always let you know the progress of your car. More

Great service company! The workers were so helpful and willing to explain everything! Will refer to every one I know! The workers were so helpful and willing to explain everything! Will refer to every one I know! More