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Rusty Wallace Kia Alcoa

Louisville, TN

4.7
6,399 Reviews

4612 Alcoa Highway

Louisville, TN

37777

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6,399 Reviews of Rusty Wallace Kia Alcoa

June 06, 2024

Great customer service and a wonderful waiting area. Everyone is very pleasant and friendly. The staff is knowledgeable and helpful. More

by PETALPUSHER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson, NICK MANCUSO, SKYLAR ROSENBAUM
June 06, 2024

Service and labor fees are too high and forcing people to go elsewhere. For their repairs More

by lisaw175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
June 05, 2024

The service department is wonderful! Fast, friendly, professional, and keeps you informed of any delays or needs. More

by Kelley D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson, NICK MANCUSO, SKYLAR ROSENBAUM
June 05, 2024

Great customer service and very timely. Service was done before the projected time for completion. More

by dmunsey29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Taylor, Denise Burris, NICK MANCUSO
June 05, 2024

Great customer service; very pleasant to work with. A pleasure to do business; knowledgeable staff. More

by bzackavich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody (Ithink)
June 04, 2024

Jay is fantastic. Super helpful with the troubles I was having with my engine. He's my Kia guy for sure. More

by floridagirl4evr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
June 04, 2024

Very professional! Waiting area is clean with plenty of snacks. Service center does a thorough check of all car components and explains in a way everyone will understan More

by NCHELWIG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
June 04, 2024

Friendly staff, clean business, nice cars, great coffee, snacks, bathrooms clean, reliable cars, and trucks. More

by brianprosch1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Wright
June 03, 2024

Everything is great. If I have a problem will let you know. Get tired of surveys every time I go in. More

by RICHFLEM49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
June 02, 2024

Went for an oil change came home with a car full of problems that I will have to pay for to figure out what they did and then pay for them to fix said problem they made in the first place. More

by alex.pauline.94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Williamson, NICK MANCUSO, SKYLAR ROSENBAUM