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Rusty Wallace Kia Alcoa
Louisville, TN
6,406 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,406 reviews
April 30, 2024
Gary. is.a.real.nlce.man.he.work.with..you..he.meed.a.rase..everone..is So Nice..to.me is.a.real.nlce.man.he.work.with..you..he.meed.a.rase..everone..is So Nice..to.me More
by adam_thomas2008
Verified CustomerEmployees Worked With
April 30, 2024
Very helpful and knowledgeable about the vehicles I was interested in. Happy to help make the best financial decisions. interested in. Happy to help make the best financial decisions. More
by KAHOOVR87
April 30, 2024
Will always take my car back to this dealership to have my K5 serviced. Very nice place my K5 serviced. Very nice place More
by CHADWICKGNORRIS
Employees Worked With
April 30, 2024
Everthing was on time. Work was done properly. Staff kept me informed and were very personable. Work was done properly. Staff kept me informed and were very personable. More
by BMBALTZELL
April 29, 2024
Service was completed faster than time quoted when appointment was made. Service rep was friendly and helpful. appointment was made. Service rep was friendly and helpful. More
by SDBIERKAMP
April 28, 2024
Very polished and professional. Had our car fixed and ready for pick up in a timely fashion Had our car fixed and ready for pick up in a timely fashion More
by JCSHARP12
Employees Worked With
April 28, 2024
Everything about the service on the car was preformed was very satisfactory. What was not satisfactory was while I was waiting on the service to be completed I received a phone call from a female car sales r very satisfactory. What was not satisfactory was while I was waiting on the service to be completed I received a phone call from a female car sales rep wanting to buy / trade my vehicle. She had to get my phone number from the service department scheduling to know that I was the service appointment when she called. I will not return to Rusty Wallace for any service, I have bought 3 new cars from Rusty Wallace but never again. I also will not Return to Rusty Wallace for anymore service OR ANY HARASSMENT FROM A SALES WOMAN / MAN WHILE GETTING MY CAR SERVICED. Nether me, or will my wife will be back. More
by curtisr225
Employees Worked With
I do not know a name
April 28, 2024
We have purchased two vehicles from this dealership. Used the same salesman and feel like we got a good deal both times! Used the same salesman and feel like we got a good deal both times! More
by lisa315
April 27, 2024
Great customer service! Always kind and accommodating. Always are good about giving updates throughout the process. Always kind and accommodating. Always are good about giving updates throughout the process. More
by jaserratt
