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Rusty Wallace Kia Alcoa
Louisville, TN
6,407 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,407 reviews
May 18, 2024
I did a lot of research before the purchase of my Kia. I was looking at the Sorento. I had an idea of pricing. I knew inventory available within 100 miles. Greg Taylor was the first to reach out to me whi I was looking at the Sorento. I had an idea of pricing. I knew inventory available within 100 miles. Greg Taylor was the first to reach out to me while I was online searching. He answered my questions and stayed late to show me several models and let me test drive. I told him I was only interested in looking at my options at the moment. He never appeared in a hurry even while keeping him late. He had my car appraised and gave me purchase options on all the models I test drove. I continued to research and returned to the dealership again the next day. Greg was unavailable, but AJ Wright, who assisted me with my first Kia purchase, was eager to help. I pulled up the the car I was interested in and gave him the price I could afford. I knew my appraisal and my down-payment. Court the sales manager, was available the night before as well as purchase day and was very helpful going over my purchase options. And within minutes I purchased the Kia Carnival not the Sorento. Denise helped me with my financing and warranty. No pressure to purchase more than I wanted. Everything was very relaxed and everyone was a joy to work with. I was out the door in my new Kia within an hour start to finish. I love my Carnival but I do plan to trade in a year or two for the Carnival hybrid. I will return to Kia Alcoa More
by penglandrn
Verified Customer
May 17, 2024
They had knowledgeable staff and got my issue taken care of in a timely fashion. of in a timely fashion. More
by DON1402
May 17, 2024
No call that my recall parts had come in I made the inquiry to ask about it inquiry to ask about it More
by DAVID.ANDERSONTN
Employees Worked With
May 17, 2024
Excellent service dept keep me up to date on service very friendly upmost respect i give them a 10 friendly upmost respect i give them a 10 More
by Pattymelt11
Employees Worked With
Other Employees :
Chris
May 15, 2024
They were very accommodating and got me in quickly. I only have 2 issues. The first is they couldn’t guarantee it was fixed which may be a Kia issue as it was a warranty item. The second thing is the f I only have 2 issues. The first is they couldn’t guarantee it was fixed which may be a Kia issue as it was a warranty item. The second thing is the front sensor is not working correctly since it was in. I have not had time to bring it back. More
by kmstrong74
Employees Worked With
I don’t recall who I worked with.
May 14, 2024
Staff was helpful and very professional. Answered all my questions and made sure I was satisfied with my vehicle. Answered all my questions and made sure I was satisfied with my vehicle. More
by cindel
May 14, 2024
Excellent service. Did their best to find what I wanted and made the deal I needed Did their best to find what I wanted and made the deal I needed More
by amylauri67
May 13, 2024
Communication needs work. I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagn I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagnosed and fixed, I did not hear back with full diagnosis and estimate until Thursday morning (that was after I called Wednesday to inquire and the service consultant said the technician had already left for the day). I chose not to have the repairs complete, so I cannot speak to the quality or value, but due to the lackluster communication, I likely would have taken it elsewhere anyway More
by Cali_girlvb5
Employees Worked With
Not sure, I think Jay
May 10, 2024
I was kept informed of what was happening and the cost. Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful custo Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful customer service. More
by DAVISGIFT23
Employees Worked With
May 09, 2024
Forward collusion avoidance system does not work. Returned to dealer. System still does not work. Returned to dealer. System still does not work. More
by cubicplastic
