Rusty Wallace Kia Alcoa

Poor Service Experience At this dealership, the experience is not all about you. When checking on my vehicle that they had (at that time) for almost a week, I was told by th At this dealership, the experience is not all about you. When checking on my vehicle that they had (at that time) for almost a week, I was told by the service manager that I knew as much about my car as he did. The first day, I asked for a loaner and was told they were not loaning cars any longer. I had to get a rental. I was told my car would be ready in 2 days and that is how long I rented the car. They were replacing the fuel pump. The experience caused me to extend the rental and cost for a total rental contract of 8 days. I never got a call telling me my car was ready. Before I turned in my rental, I went in to the service center to see what was going on with my car. The service advisor immediately got my paperwork and told me that they had driven my car and checked everything out to make 110% sure it was all fixed. He assured me I was ready to go. My bill was more than I was told it would be, and when I was brought back from the rental store, and got in my car to leave, it was still torn up. The gas tank was empty, it was idling roughly, and the check engine light came on almost immediately. The service advisor that I met that day rode with me to put gas in my car, as a courtesy. I was very unhappy. As he was putting gas in, the fuel neck broke. They replaced that at no charge, as they said they could not be 100% sure they did not injure that while replacing the fuel pump. They replaced a bad O2 sensor as well. When I picked my car up at 5 pm on Thursday, the check engine light was not on and it was running better. By 8 am the next morning, the check engine light came on while I was driving and the engine sounded louder and like it did not have as much power. I went straight to the dealership. After a total of 2 1/2 weeks and a final diagnosis from California that I had a bad catalytic converter, I left with a torn up car. The technician got grease and dirt on my cloth seat, my floor mat and the door landing. They did not clean that up until I asked, and there was not even a courtesy car wash. It takes 2 days, at least, to get parts, and they do not follow up like they say they will. When I expressed my concerns to the dealership manager and co-owner, his concern was not what could have made my service experience better, it was to pay my rental expense and get me out the door. While I appreciated that money back, there were still lots of inconveniences and inconsiderations. They lost my bisiness the first time I picked my car up. The only reason I went back was because they were the ones that had just worked on the vehicle, and I thought surely they could get to the root of the problem. I would not recommend this dealership to anyone. If you have a Kia, do not use this dealership. I do not plan on purchasing a new Kia now, but if I ever do...it will NOT be from this dealership. More

I think it was total of a little less than 2 weeks that I think it was total of a little less than 2 weeks that they kept my Nissan after the trade. I made many calls and trips to KIA, to try to clear up I think it was total of a little less than 2 weeks that they kept my Nissan after the trade. I made many calls and trips to KIA, to try to clear up issues with either the smell that was making me sick, the radio, the speaker covers, the flashing warning lights and no tag arriving to me as they said it would. So many calls that some of the people became irritated at me. I was lied to and repeatedly taken advantage of because I was told they would do things they did not do until I persisted. Some things finally were accomplished. My car was never cleaned. In the beginning, almost always, I had to call back as no one would tell me what was going on. I finally told Kevin what had been going on and he promised he would take care of things and let me know what was going on, but in the end Kevin didn’t do as he said he would either. Dec 30-2013. I traded a 2011 Honda CRZ with 34,754 miles and a 2002 Nissan with 121,000 for a 2010 Nissan with 68,000 miles. I thought it reasonable to expect that eventually, I would have a nice working radio, (as John thought the Sony in the car was working, that someone would show us how to use it) driver’s side rearview mirror, speaker covers, a clean car that didn’t smell like air freshener trying to cover up nastiness, and the tag from my previous car on the one I was getting. John acted like I should drive the car home, “saying your car is ready” even though it did not have a driver’s side rearview mirror. Only when I stressed that that would be illegal did they put me in a Kia until they could get the mirror installed. In a few days I was told the car was ready again. I looked and saw the radio was not installed and the car was still dirty. I said I didn’t want the car without those things being fixed, so they let me keep the loaner a few more days. Jan 6-14. I drove the dirty car without speaker covers or tag home and found a brake light flashing. I took it back to KIA and they gave me another loaner. After hearing John try to sell me the car and all the things he said or implied about what they would take care of on the car, I wasn’t in a hurry, so I was patient, however, I was not trusting them because of all these issues: Later I went to pick up the car again as I was told once again that it was ready. I asked about the tag and John said wait a few minutes, then came back and said someone destroyed or threw away the tag and that he would order me a new one and they would pay for it. (Not my problem as there was a perfectly good tag before mine got destroyed.) He went to get a temporary tag to last until end of Jan. Keep in mind this is another time I had to tell them I am not driving this car off the lot until you get me legal. One of the times that my car “was ready” according to them, someone called to say “Sorry, they forgot to call me, but my car was ready yesterday.” Since that call came on Saturday, and I was at work until 6:00 pm many miles away, I could not get the car until Monday. (Over the time, I told John many times, that they needed to clean the car good. I developed a sinus infection during this time. John went so far as to say, I could bring the car to them to wash pretty much whenever I wanted to. I should have known then they were not truthful. Of course, being the reasonable person I am, I would not have brought my car back to be washed on the outside even one time.) My car still smelt very bad and I asked John if they changed the cabin air filter and he said he thought they had. 1-16-14. I bought a cabin air filter from Autozone for $17.55. 1-31-14. I drove back so they could put in the new cabin filter I bought. The filter they took out of my car was filthy and evidence that they had not really been trying to clean my car. 2-4-14. I took the car to them so they could put the speaker covers on. I took vinegar for them to use to clean my seats and car insides. They acted as though they cleaned the car for the third time, even went so far as to rinse the outside off saying they washed it for me when the dirt on the wheels was still very plain to see. (The outside still being dirty was ok with me because I just wanted the inside clean!) I think they should have special machines that the average person does not have to clean upholstery and other things in the car. Most of the time that I talked to them, they were all smiles and sweet talk, but most everything was not done in a timely manner. I do not believe they would have put the speaker covers on had I not hounded them about it. I don’t think they would have put in a working radio if I had not persisted about it. Like how they never cleaned the car good even though I kept telling them about it. They had kept the car so much, that I was concerned they wanted to use the “30 day rule” against me. In other words they knew they were keeping my car during the trial days. Well that is not reasonable to use the 30 day rule when I didn’t even have the car for 30 days after 12-30-13. 2-6-14. I called to ask where was the place was that installed my radio. I was told across from the Orangery in Knoxville. When I arrived in Knoxville across from The Orangery, I found out that was incorrect, so I called and asked again. Derrick got on the phone and said (without me prompting him) that he would fill up my tank because I was given wrong directions. I was going to take him up on that offer only because of the cabin filter I had to buy and the constant lies everyone kept telling. 2-10-14. I went in to let them look at my flashing red airbag light. Derrick said,” I have to drive your car to get the gas I promised you.” When he came back, I noticed he lied because he only put in a few dollars and did not fill the tank. Derrick came to me and said that flashing light with the exclamation is because of the after factory wheels. I said not that light, the red airbag light I told you about. He said “let me go look” He came back and said they couldn’t fix that because Kevin said I had my car past 30 days. Isn’t that something, that, Derrick wanted me to hear about the light that I had not even asked about. Isn’t that something, that, Kevin could say I had my car over 30 days, after all I had been through with them. I guess someone was offended when I told Kevin that I figured they had never ordered my tag when they said they did and maybe because they were having financial difficulties. 2-19-14, today I found a lot of hail damage to my car. This is something they kept from me. I have not brought it to their attention since the managers have become hostile. More

The process of buying our Kia Optima was very simple and straight foward. The sales people and sales manager were very helpful and easy to work with. straight foward. The sales people and sales manager were very helpful and easy to work with. More

This is the first car dealership where I know I am going to be treated fairly. They have always given me the best service on my Kia Soul and go out of there way to do what they can to save me as much on th to be treated fairly. They have always given me the best service on my Kia Soul and go out of there way to do what they can to save me as much on the cost as well. Josh Hutson is fantastic!!!!! He has car knowledge and a pleasant manner which makes the customer service perfect. It's so important not in just picking the car you want, getting the best deal on it but what kind of service you are going to get for the life that you have that car and at Rusty Wallace Kia on Alcoa Hwy, Knoxville, TN, they know how to treat their customers from the start to the end of your experience of owning your Kia. This means a lot to this single woman!!!!! More

My wife and I traded a 2002 Lincoln Navigator on 6/18 for a 2014 Kia Sorento. I was thoroughly impressed with our salesman Jimmy.It's rare to not feel pressured when buying a car,but he made it as smooth as a 2014 Kia Sorento. I was thoroughly impressed with our salesman Jimmy.It's rare to not feel pressured when buying a car,but he made it as smooth as he possibly could have.We were treated very well by the entire staff and got a fair deal on a vehicle that we liked.On the back end, our finance rep,Clay was as courteous and professional as Jimmy was out front. Again,we came away impressed and happy.Kudos to Rusty Wallace Kia South. More

Service Dept. Are always very personal and service is done in a timely manner I will always bring my kIA in Alcoa for service ... Thank you....Scott done in a timely manner I will always bring my kIA in Alcoa for service ... Thank you....Scott More

I needed a good pre-owned SUV and had a set budget. I have worked with Kevin before many times and was interested in Kia's offerings. Kevin put me with Allen who was patient, understanding, and willing have worked with Kevin before many times and was interested in Kia's offerings. Kevin put me with Allen who was patient, understanding, and willing to go the extra mile to help me get in the right vehicle at the right price. He was honest, candid with me, and we were able to strike up a good deal on a great pre-owned Kia Sportage that I now happily call "mine" (but I have to share it with my wife too). Go to Rusty Wallace Kia in Alcoa! You will not regret it! More

I am writing to update a complaint I originally placed regarding Rusty Wallace Kia in May. My car was heavily damaged at the dealership in the April 27 hailstorm that hit the area while my car was being s regarding Rusty Wallace Kia in May. My car was heavily damaged at the dealership in the April 27 hailstorm that hit the area while my car was being serviced. Insurance covered all damages with the exception of my deductible. Approximately one month after I placed the original complaint on this site, Travis Wolford called from Kia to inform me that the dealership had decided to cover the deductible on my Rio. I have always been highly satisfied with the service department at Rusty Wallace Kia, and with the satisfactory resolution of this problem, I am happy to refer anyone to this dealership who is either looking for a good vehicle or quality service work. Thank you to Travis Wolford and the dealership for their prompt attention to this issue, and willingness to guide me to a successful resolution! More