Rusty Wallace Kia Alcoa

Service department TOP NOTCH couldn't ask for anything more. Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knox Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knoxville, service from Rusty Wallace said they could get a part to fix and get me in first thing in the morning as it was 30 minutes before closing when we talked and I was just outside Asheville. First thing next morning they got me in and fixed to go, everybody very kind and helpful. I only wish we had a dealer with this service in Charleston. Thank you all very much. Dany Kapp Charleston SC More

Excellent Dealer The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It was so nice no pressure and they care about the customer. More

Amazing! My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we save My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we saved up a decent down payment. After saving and talking to David Autry we decided it was time to make a deal. David made it so easy and stress free. I would definitely recommend everyone to go and do business with him! We are extremely grateful for all he did for us. We are forever customers. More

GREAT EXPERIENCE!!!! If you need a vehicle this is the place to go... NO PRESSURE... FRIENDLY... AUBREY you are the BEST SALESMAN! Very knowledgeable on all the vehicles. If you need a vehicle this is the place to go... NO PRESSURE... FRIENDLY... AUBREY you are the BEST SALESMAN! Very knowledgeable on all the vehicles... NO PRESSURE!! The management BRIAN AND BRANDON you are the BEST... I was so impressed with all of these employees, we ended up with a NEW vehicle instead of a used...Paul in finance and Tyler were great also..... Even the guys you don't work with are congratulating you on your new purchase... NEVER HAD AN EXPERIENCE LIKE THIS IN 36 years of purchasing vehicles... YOU GUYS AND ALL EMPLOYEES DESERVE A 5 STAR RATING .... THANK YOU FOR THIS EXPERIENCE.. I look forward doing business with the service department... More

Buying a new car (or two) doesn't have to be a headache! We, and most people, dread walking onto a dealer's lot and being met with overly (artificially) enthusiastic salesmen and pushy, rushed attitudes. R We, and most people, dread walking onto a dealer's lot and being met with overly (artificially) enthusiastic salesmen and pushy, rushed attitudes. Rusty Wallace Kia didn't waste our time with any of that. Everything went smooth as butter. Everyone we spoke with was genuinely friendly and knowledgeable, and our salesman (David) was patient, full of good energy, and above all, interested in our needs. We purchased a new Kia Optima and a new Kia Soul with far less hassle than we could have imagined. After a little indecision on our part, and a lot of question-answering on David's, we walked away with two new vehicles that we couldn't be happier with. The equation for a returning customer in the future is an excellent deal plus an excellent experience. These guys delivered both. We will be doing business there in the future! More

Great experience I had a great car buying experience while at Rusty Wallace Kia. Our salesman David did a great job of keeping us informed and made sure we got everyth I had a great car buying experience while at Rusty Wallace Kia. Our salesman David did a great job of keeping us informed and made sure we got everything we wanted in a car for a fair price. More

AWESOME This was the best experience ever buying a car they were friendly helpful and over the top with all my MANY questions I had! I would recommend this de This was the best experience ever buying a car they were friendly helpful and over the top with all my MANY questions I had! I would recommend this dealership to anyone and oh yes I LOVE LOVE my new BRIGHT RED SOUL! And a big thanks to Aubrey and Will!!!!!! More

Excellent Service Department I have a KIA Optima I purchased in 2010 from Rusty Wallace KIA,I had an excellent experience from day one...Recently I was in an accident and although I have a KIA Optima I purchased in 2010 from Rusty Wallace KIA,I had an excellent experience from day one...Recently I was in an accident and although my car was able to be driven,I called Rusty Wallace KIA and spoke to them,they said to come on and we will figure out something and once I got there,they gave me a loaner vehicle and recommended a body shop that my insurance company can have my car towed to....My insurance adjuster showed up the next day and my car was towed to the body shop ..These guys are wonderful .I am a single woman and had no where to turn to,these guys stepped up and made this process so easy...I was able to have a loaner while my car was in the body shop because I did not have rental car on my insurance,.so I will never forget the generosity of these wonderful people.... I will always recommend and do business with this KIA dealership More

Poor Service Experience At this dealership, the experience is not all about you. When checking on my vehicle that they had (at that time) for almost a week, I was told by th At this dealership, the experience is not all about you. When checking on my vehicle that they had (at that time) for almost a week, I was told by the service manager that I knew as much about my car as he did. The first day, I asked for a loaner and was told they were not loaning cars any longer. I had to get a rental. I was told my car would be ready in 2 days and that is how long I rented the car. They were replacing the fuel pump. The experience caused me to extend the rental and cost for a total rental contract of 8 days. I never got a call telling me my car was ready. Before I turned in my rental, I went in to the service center to see what was going on with my car. The service advisor immediately got my paperwork and told me that they had driven my car and checked everything out to make 110% sure it was all fixed. He assured me I was ready to go. My bill was more than I was told it would be, and when I was brought back from the rental store, and got in my car to leave, it was still torn up. The gas tank was empty, it was idling roughly, and the check engine light came on almost immediately. The service advisor that I met that day rode with me to put gas in my car, as a courtesy. I was very unhappy. As he was putting gas in, the fuel neck broke. They replaced that at no charge, as they said they could not be 100% sure they did not injure that while replacing the fuel pump. They replaced a bad O2 sensor as well. When I picked my car up at 5 pm on Thursday, the check engine light was not on and it was running better. By 8 am the next morning, the check engine light came on while I was driving and the engine sounded louder and like it did not have as much power. I went straight to the dealership. After a total of 2 1/2 weeks and a final diagnosis from California that I had a bad catalytic converter, I left with a torn up car. The technician got grease and dirt on my cloth seat, my floor mat and the door landing. They did not clean that up until I asked, and there was not even a courtesy car wash. It takes 2 days, at least, to get parts, and they do not follow up like they say they will. When I expressed my concerns to the dealership manager and co-owner, his concern was not what could have made my service experience better, it was to pay my rental expense and get me out the door. While I appreciated that money back, there were still lots of inconveniences and inconsiderations. They lost my bisiness the first time I picked my car up. The only reason I went back was because they were the ones that had just worked on the vehicle, and I thought surely they could get to the root of the problem. I would not recommend this dealership to anyone. If you have a Kia, do not use this dealership. I do not plan on purchasing a new Kia now, but if I ever do...it will NOT be from this dealership. More

I think it was total of a little less than 2 weeks that I think it was total of a little less than 2 weeks that they kept my Nissan after the trade. I made many calls and trips to KIA, to try to clear up I think it was total of a little less than 2 weeks that they kept my Nissan after the trade. I made many calls and trips to KIA, to try to clear up issues with either the smell that was making me sick, the radio, the speaker covers, the flashing warning lights and no tag arriving to me as they said it would. So many calls that some of the people became irritated at me. I was lied to and repeatedly taken advantage of because I was told they would do things they did not do until I persisted. Some things finally were accomplished. My car was never cleaned. In the beginning, almost always, I had to call back as no one would tell me what was going on. I finally told Kevin what had been going on and he promised he would take care of things and let me know what was going on, but in the end Kevin didn’t do as he said he would either. Dec 30-2013. I traded a 2011 Honda CRZ with 34,754 miles and a 2002 Nissan with 121,000 for a 2010 Nissan with 68,000 miles. I thought it reasonable to expect that eventually, I would have a nice working radio, (as John thought the Sony in the car was working, that someone would show us how to use it) driver’s side rearview mirror, speaker covers, a clean car that didn’t smell like air freshener trying to cover up nastiness, and the tag from my previous car on the one I was getting. John acted like I should drive the car home, “saying your car is ready” even though it did not have a driver’s side rearview mirror. Only when I stressed that that would be illegal did they put me in a Kia until they could get the mirror installed. In a few days I was told the car was ready again. I looked and saw the radio was not installed and the car was still dirty. I said I didn’t want the car without those things being fixed, so they let me keep the loaner a few more days. Jan 6-14. I drove the dirty car without speaker covers or tag home and found a brake light flashing. I took it back to KIA and they gave me another loaner. After hearing John try to sell me the car and all the things he said or implied about what they would take care of on the car, I wasn’t in a hurry, so I was patient, however, I was not trusting them because of all these issues: Later I went to pick up the car again as I was told once again that it was ready. I asked about the tag and John said wait a few minutes, then came back and said someone destroyed or threw away the tag and that he would order me a new one and they would pay for it. (Not my problem as there was a perfectly good tag before mine got destroyed.) He went to get a temporary tag to last until end of Jan. Keep in mind this is another time I had to tell them I am not driving this car off the lot until you get me legal. One of the times that my car “was ready” according to them, someone called to say “Sorry, they forgot to call me, but my car was ready yesterday.” Since that call came on Saturday, and I was at work until 6:00 pm many miles away, I could not get the car until Monday. (Over the time, I told John many times, that they needed to clean the car good. I developed a sinus infection during this time. John went so far as to say, I could bring the car to them to wash pretty much whenever I wanted to. I should have known then they were not truthful. Of course, being the reasonable person I am, I would not have brought my car back to be washed on the outside even one time.) My car still smelt very bad and I asked John if they changed the cabin air filter and he said he thought they had. 1-16-14. I bought a cabin air filter from Autozone for $17.55. 1-31-14. I drove back so they could put in the new cabin filter I bought. The filter they took out of my car was filthy and evidence that they had not really been trying to clean my car. 2-4-14. I took the car to them so they could put the speaker covers on. I took vinegar for them to use to clean my seats and car insides. They acted as though they cleaned the car for the third time, even went so far as to rinse the outside off saying they washed it for me when the dirt on the wheels was still very plain to see. (The outside still being dirty was ok with me because I just wanted the inside clean!) I think they should have special machines that the average person does not have to clean upholstery and other things in the car. Most of the time that I talked to them, they were all smiles and sweet talk, but most everything was not done in a timely manner. I do not believe they would have put the speaker covers on had I not hounded them about it. I don’t think they would have put in a working radio if I had not persisted about it. Like how they never cleaned the car good even though I kept telling them about it. They had kept the car so much, that I was concerned they wanted to use the “30 day rule” against me. In other words they knew they were keeping my car during the trial days. Well that is not reasonable to use the 30 day rule when I didn’t even have the car for 30 days after 12-30-13. 2-6-14. I called to ask where was the place was that installed my radio. I was told across from the Orangery in Knoxville. When I arrived in Knoxville across from The Orangery, I found out that was incorrect, so I called and asked again. Derrick got on the phone and said (without me prompting him) that he would fill up my tank because I was given wrong directions. I was going to take him up on that offer only because of the cabin filter I had to buy and the constant lies everyone kept telling. 2-10-14. I went in to let them look at my flashing red airbag light. Derrick said,” I have to drive your car to get the gas I promised you.” When he came back, I noticed he lied because he only put in a few dollars and did not fill the tank. Derrick came to me and said that flashing light with the exclamation is because of the after factory wheels. I said not that light, the red airbag light I told you about. He said “let me go look” He came back and said they couldn’t fix that because Kevin said I had my car past 30 days. Isn’t that something, that, Derrick wanted me to hear about the light that I had not even asked about. Isn’t that something, that, Kevin could say I had my car over 30 days, after all I had been through with them. I guess someone was offended when I told Kevin that I figured they had never ordered my tag when they said they did and maybe because they were having financial difficulties. 2-19-14, today I found a lot of hail damage to my car. This is something they kept from me. I have not brought it to their attention since the managers have become hostile. More