Rusty Wallace Kia Alcoa

Service Department Took my 2013 KIA in for a engine check light. I was told that my battery caused the engine check light to come on. Would cost around $160 dollars to r Took my 2013 KIA in for a engine check light. I was told that my battery caused the engine check light to come on. Would cost around $160 dollars to replace battery and labor. I passed. Came home and checked my battery with a volt meter. In cause you are wondering if I know how to read a meter, I am an electrician. The battery read 12.4 volts with no load, started read 10.9 volts, running at 14.8 volts which shows the battery and all electrical parts working. Turn on all equipment on the car, volts read at 14.7 volts. You tell me my battery caused the engine check light to come on. The cause was I had not tighten the gas cap. Error code P0455. Auto Zone reset the error and have no came back. So my advice is: to keep your eyes open and both both hands on your money if you have to deal with the service department. You are fore warn. More

Excellent customer service! BJ McNeely at the Alcoa highway location was awesome. He really seemed to care about what I wanted, which is so rare. Brian went above and beyond to g BJ McNeely at the Alcoa highway location was awesome. He really seemed to care about what I wanted, which is so rare. Brian went above and beyond to get me approved and into a car on the same day. I didn't think I could get financed, but Rusty Walkace Kia got me into a 2011 Kia Soul in only a couple hours. I would definitely recommend them, especially if you're a first time buyer! I'm definitely satisfied with my experience. More

Great Dealership and no pressure during purchase Had and excellent experience with Salesman and finance department. David Autry explained everything about the car and how to operate each function on Had and excellent experience with Salesman and finance department. David Autry explained everything about the car and how to operate each function on the car. He also told me that I could come back if I had any questions. Finance Department had everything ready for me when I got there and explained all of my options as it related to the warranty. More

Service department TOP NOTCH couldn't ask for anything more. Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knox Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knoxville, service from Rusty Wallace said they could get a part to fix and get me in first thing in the morning as it was 30 minutes before closing when we talked and I was just outside Asheville. First thing next morning they got me in and fixed to go, everybody very kind and helpful. I only wish we had a dealer with this service in Charleston. Thank you all very much. Dany Kapp Charleston SC More

Excellent Dealer The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It was so nice no pressure and they care about the customer. More

Amazing! My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we save My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we saved up a decent down payment. After saving and talking to David Autry we decided it was time to make a deal. David made it so easy and stress free. I would definitely recommend everyone to go and do business with him! We are extremely grateful for all he did for us. We are forever customers. More

GREAT EXPERIENCE!!!! If you need a vehicle this is the place to go... NO PRESSURE... FRIENDLY... AUBREY you are the BEST SALESMAN! Very knowledgeable on all the vehicles. If you need a vehicle this is the place to go... NO PRESSURE... FRIENDLY... AUBREY you are the BEST SALESMAN! Very knowledgeable on all the vehicles... NO PRESSURE!! The management BRIAN AND BRANDON you are the BEST... I was so impressed with all of these employees, we ended up with a NEW vehicle instead of a used...Paul in finance and Tyler were great also..... Even the guys you don't work with are congratulating you on your new purchase... NEVER HAD AN EXPERIENCE LIKE THIS IN 36 years of purchasing vehicles... YOU GUYS AND ALL EMPLOYEES DESERVE A 5 STAR RATING .... THANK YOU FOR THIS EXPERIENCE.. I look forward doing business with the service department... More

Buying a new car (or two) doesn't have to be a headache! We, and most people, dread walking onto a dealer's lot and being met with overly (artificially) enthusiastic salesmen and pushy, rushed attitudes. R We, and most people, dread walking onto a dealer's lot and being met with overly (artificially) enthusiastic salesmen and pushy, rushed attitudes. Rusty Wallace Kia didn't waste our time with any of that. Everything went smooth as butter. Everyone we spoke with was genuinely friendly and knowledgeable, and our salesman (David) was patient, full of good energy, and above all, interested in our needs. We purchased a new Kia Optima and a new Kia Soul with far less hassle than we could have imagined. After a little indecision on our part, and a lot of question-answering on David's, we walked away with two new vehicles that we couldn't be happier with. The equation for a returning customer in the future is an excellent deal plus an excellent experience. These guys delivered both. We will be doing business there in the future! More

Great experience I had a great car buying experience while at Rusty Wallace Kia. Our salesman David did a great job of keeping us informed and made sure we got everyth I had a great car buying experience while at Rusty Wallace Kia. Our salesman David did a great job of keeping us informed and made sure we got everything we wanted in a car for a fair price. More

AWESOME This was the best experience ever buying a car they were friendly helpful and over the top with all my MANY questions I had! I would recommend this de This was the best experience ever buying a car they were friendly helpful and over the top with all my MANY questions I had! I would recommend this dealership to anyone and oh yes I LOVE LOVE my new BRIGHT RED SOUL! And a big thanks to Aubrey and Will!!!!!! More