Rusty Wallace Kia Alcoa

Great Dealership and no pressure during purchase Had and excellent experience with Salesman and finance department. David Autry explained everything about the car and how to operate each function on Had and excellent experience with Salesman and finance department. David Autry explained everything about the car and how to operate each function on the car. He also told me that I could come back if I had any questions. Finance Department had everything ready for me when I got there and explained all of my options as it related to the warranty. More

Service department TOP NOTCH couldn't ask for anything more. Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knox Was traveling on vacation when wiper motor went out in summer rains, coming from South Carolina. Called dealer in every town from Columbia sc to Knoxville, service from Rusty Wallace said they could get a part to fix and get me in first thing in the morning as it was 30 minutes before closing when we talked and I was just outside Asheville. First thing next morning they got me in and fixed to go, everybody very kind and helpful. I only wish we had a dealer with this service in Charleston. Thank you all very much. Dany Kapp Charleston SC More

Excellent Dealer The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It The best car buying experience! wonderful salesman David Autry! I will recommend this dealer to anyone looking to buy a vehicle. With many thanks. It was so nice no pressure and they care about the customer. More

Amazing! My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we save My fiance and I went to Rusty Wallace Kia a few months ago and looked at the inventory on the lot. We decided on a car but chose to wait until we saved up a decent down payment. After saving and talking to David Autry we decided it was time to make a deal. David made it so easy and stress free. I would definitely recommend everyone to go and do business with him! We are extremely grateful for all he did for us. We are forever customers. More

GREAT EXPERIENCE!!!! If you need a vehicle this is the place to go... NO PRESSURE... FRIENDLY... AUBREY you are the BEST SALESMAN! Very knowledgeable on all the vehicles. If you need a vehicle this is the place to go... NO PRESSURE... FRIENDLY... AUBREY you are the BEST SALESMAN! Very knowledgeable on all the vehicles... NO PRESSURE!! The management BRIAN AND BRANDON you are the BEST... I was so impressed with all of these employees, we ended up with a NEW vehicle instead of a used...Paul in finance and Tyler were great also..... Even the guys you don't work with are congratulating you on your new purchase... NEVER HAD AN EXPERIENCE LIKE THIS IN 36 years of purchasing vehicles... YOU GUYS AND ALL EMPLOYEES DESERVE A 5 STAR RATING .... THANK YOU FOR THIS EXPERIENCE.. I look forward doing business with the service department... More

Buying a new car (or two) doesn't have to be a headache! We, and most people, dread walking onto a dealer's lot and being met with overly (artificially) enthusiastic salesmen and pushy, rushed attitudes. R We, and most people, dread walking onto a dealer's lot and being met with overly (artificially) enthusiastic salesmen and pushy, rushed attitudes. Rusty Wallace Kia didn't waste our time with any of that. Everything went smooth as butter. Everyone we spoke with was genuinely friendly and knowledgeable, and our salesman (David) was patient, full of good energy, and above all, interested in our needs. We purchased a new Kia Optima and a new Kia Soul with far less hassle than we could have imagined. After a little indecision on our part, and a lot of question-answering on David's, we walked away with two new vehicles that we couldn't be happier with. The equation for a returning customer in the future is an excellent deal plus an excellent experience. These guys delivered both. We will be doing business there in the future! More

Great experience I had a great car buying experience while at Rusty Wallace Kia. Our salesman David did a great job of keeping us informed and made sure we got everyth I had a great car buying experience while at Rusty Wallace Kia. Our salesman David did a great job of keeping us informed and made sure we got everything we wanted in a car for a fair price. More

AWESOME This was the best experience ever buying a car they were friendly helpful and over the top with all my MANY questions I had! I would recommend this de This was the best experience ever buying a car they were friendly helpful and over the top with all my MANY questions I had! I would recommend this dealership to anyone and oh yes I LOVE LOVE my new BRIGHT RED SOUL! And a big thanks to Aubrey and Will!!!!!! More

Excellent Service Department I have a KIA Optima I purchased in 2010 from Rusty Wallace KIA,I had an excellent experience from day one...Recently I was in an accident and although I have a KIA Optima I purchased in 2010 from Rusty Wallace KIA,I had an excellent experience from day one...Recently I was in an accident and although my car was able to be driven,I called Rusty Wallace KIA and spoke to them,they said to come on and we will figure out something and once I got there,they gave me a loaner vehicle and recommended a body shop that my insurance company can have my car towed to....My insurance adjuster showed up the next day and my car was towed to the body shop ..These guys are wonderful .I am a single woman and had no where to turn to,these guys stepped up and made this process so easy...I was able to have a loaner while my car was in the body shop because I did not have rental car on my insurance,.so I will never forget the generosity of these wonderful people.... I will always recommend and do business with this KIA dealership More

Poor Service Experience At this dealership, the experience is not all about you. When checking on my vehicle that they had (at that time) for almost a week, I was told by th At this dealership, the experience is not all about you. When checking on my vehicle that they had (at that time) for almost a week, I was told by the service manager that I knew as much about my car as he did. The first day, I asked for a loaner and was told they were not loaning cars any longer. I had to get a rental. I was told my car would be ready in 2 days and that is how long I rented the car. They were replacing the fuel pump. The experience caused me to extend the rental and cost for a total rental contract of 8 days. I never got a call telling me my car was ready. Before I turned in my rental, I went in to the service center to see what was going on with my car. The service advisor immediately got my paperwork and told me that they had driven my car and checked everything out to make 110% sure it was all fixed. He assured me I was ready to go. My bill was more than I was told it would be, and when I was brought back from the rental store, and got in my car to leave, it was still torn up. The gas tank was empty, it was idling roughly, and the check engine light came on almost immediately. The service advisor that I met that day rode with me to put gas in my car, as a courtesy. I was very unhappy. As he was putting gas in, the fuel neck broke. They replaced that at no charge, as they said they could not be 100% sure they did not injure that while replacing the fuel pump. They replaced a bad O2 sensor as well. When I picked my car up at 5 pm on Thursday, the check engine light was not on and it was running better. By 8 am the next morning, the check engine light came on while I was driving and the engine sounded louder and like it did not have as much power. I went straight to the dealership. After a total of 2 1/2 weeks and a final diagnosis from California that I had a bad catalytic converter, I left with a torn up car. The technician got grease and dirt on my cloth seat, my floor mat and the door landing. They did not clean that up until I asked, and there was not even a courtesy car wash. It takes 2 days, at least, to get parts, and they do not follow up like they say they will. When I expressed my concerns to the dealership manager and co-owner, his concern was not what could have made my service experience better, it was to pay my rental expense and get me out the door. While I appreciated that money back, there were still lots of inconveniences and inconsiderations. They lost my bisiness the first time I picked my car up. The only reason I went back was because they were the ones that had just worked on the vehicle, and I thought surely they could get to the root of the problem. I would not recommend this dealership to anyone. If you have a Kia, do not use this dealership. I do not plan on purchasing a new Kia now, but if I ever do...it will NOT be from this dealership. More