Rusty Wallace Kia Alcoa

Great service, professional. Gave 5 stars simply because I came as a customer and left as a friend. Needed an oil change and my tires balanced. The service guy listened to me unde Gave 5 stars simply because I came as a customer and left as a friend. Needed an oil change and my tires balanced. The service guy listened to me understood what I wanted and quickly got the job done. He also made my disabled son feel welcome as he offered to do anything to keep him comfortable as we waited. I will be back! Thank you so much Matt! More

Awesome When I arrived, BJ took my Soul Kia back right a way. It was completed in 30 minutes. Everything seems to be in order. I am satisfied. When I arrived, BJ took my Soul Kia back right a way. It was completed in 30 minutes. Everything seems to be in order. I am satisfied. More

Bought a new optima I had a very good experience, this was my first time buying a new car, and they were very easy to work with. My salesman (Tommy Fuson) was really good I had a very good experience, this was my first time buying a new car, and they were very easy to work with. My salesman (Tommy Fuson) was really good at breaking everything down for me In a down to earth manner. Sometimes when you go to a dealership you get kind of a pushy/grimy type of vibe from salesmen, I got none of this at this dealership. Overall I'm very happy with the deal/car I got and look forward to doing business with these people in the future. More

Very helpful and friendly Soon as i arrived someone approached me. He asked what i was looking for and my price range. He was very friendly and considerate of what i wanted. Th Soon as i arrived someone approached me. He asked what i was looking for and my price range. He was very friendly and considerate of what i wanted. They helped out so much on purchasing the vehicle. More

Bad service experience. Beware of their business practices. After my first visit to the Alcoa shop, I am very disappointed in the service department. Did not give me full information about why my check engine l After my first visit to the Alcoa shop, I am very disappointed in the service department. Did not give me full information about why my check engine light was on. Recommended only regular service (oil change and tune up) so I paid $500 for that. Next day the check engine light was on. Took it back in. Now it's timing chain and more for a cool $3815! If I had known that 2 days before I would have traded my car in for a new car and not done the $500 worth of service. I was told the manager would call me. He hasn't. I will NEVER do business with Rusty Wallace Kia Alcoa. I have been a regular at the Callahan location, but moved to Blount County. The Alcoa store is successful in chasing off business. I am telling everyone I know not to go there. I will never own Kia again. The Alcoa location is shady in their business practices. More

Great sales team We bought a 2017 Kia Sorento and were very happy with the whole sales team at Kia Alcoa, especially Adam Fair. He worked hard to get us exactly what w We bought a 2017 Kia Sorento and were very happy with the whole sales team at Kia Alcoa, especially Adam Fair. He worked hard to get us exactly what we were looking for and the price we wanted while remaining professional and courteous without being pushy. After looking all week Adam was the one salesman that worked the hardest for us. After purchasing the car he set up all of our settings and told us to give him a call or come by if we had any questions (and being technically challenged) did have questions and he answered our questions while remaining polite and not put out for calling him. Highly recommend this dealership great sales team and management team. Steve and Lisa Bryson More

AWESOME I would like to THANK Tyler Kitts, Brian Kitts & Mike England for their help and support in getting my son into his new car.My only regret was not sto I would like to THANK Tyler Kitts, Brian Kitts & Mike England for their help and support in getting my son into his new car.My only regret was not stopping there first. We spent the entire day car shopping and dealing with con artist and flakes at other dealerships. The ENTIRE STAFF at KIA ALCOA are stand up professional's and gentlemen. Rest assured, they will ALWAYS BE THE FIRST STOP FROM NOW ON. AGAIN: THANK YOU Ken Bowling More

Comfortable Car Purchase with great customer service- Doug D David Autry of Rusty Wallace KIA Alcoa delivered a comfortable and trustworthy car purchasing experience. David took time to listen to our needs and David Autry of Rusty Wallace KIA Alcoa delivered a comfortable and trustworthy car purchasing experience. David took time to listen to our needs and budget concerns and combined great customer service with mature professionalism to make a hassle free and earnest transaction. I would recommend David Autry to anyone in the market for buying a car - new or used. Special thanks to Will and Clay as well. Total professionals with a sincere desire to meet the customer's needs versus just selling another car. More

Very easy to deal with. Great customer service. Great people to work with. Very friendly. Sales Rep. BJ M. was super nice and helpful. I felt very welcomed and was treated with respect. I Would Great people to work with. Very friendly. Sales Rep. BJ M. was super nice and helpful. I felt very welcomed and was treated with respect. I Would highly recommend Kia of Alcoa Hwy. More

David Autry-Favorite Ultimate Sales Consultant "No Doubt the Best Two Auto Trade Experiences with This Kia Sales Consultant, David Autry!" From: - Gene & Patricia Normand Always needing tw "No Doubt the Best Two Auto Trade Experiences with This Kia Sales Consultant, David Autry!" From: - Gene & Patricia Normand Always needing two vehicles for the past 30 plus years for each of us to drive, we decided in September of 2015 it was time to trade a 2006 Honda Truck and a 2007 Hyundai Entourage Minivan and try downsizing to only one newer and smaller SUV! I was pretty sure, from research it would likely be a one or two year old, one owner, Kia Sorento, Honda CRV or one of the two Hyundai Santa-Fe models. After investigating options an pricing with Honda and Hyundai dealers I fortunately saved Rusty Wallace Kia in Alcoa, TN for last as I definitely wanted to drive the CR highly rated Kia Sorento! I had researched KIA salesperson reviews and David Autry popped up several times and I therefore asked for him specifically. He certainly became our favorite ultimate Sales Consultant! David Autry, turned out to be a highly knowledgeable, impressive “Breath of Spring”! We had a set budget, and David and the Rusty Wallace KIA Team were the only ones close to meeting it! We purchased that first 2014 KIA Sorento in September-2015 (3.3L-V6 with only 13,132 miles, 21 months of use. Still looked showroom new and thoroughly LOVED IT for the past 16 months! We still loved it, however, our now 8 & 10 year old Grandkids and their mother, were still missing the size of the old Entourage Van, the roaming room and of course there were those times, now that we were down to one vehicle we needed more than seating then just 5 … !!! So, end of January-2017 we returned to the same dealership, and naturally to David Autry again to look at 1-2 year old Sedona Mini-vans, again with a specific budget not to exceed! Voila, again David met our specs and goals and we are very happy with another, looking still new, 2016 Sedona-LX, 15K miles and with all the toys we desired! Once again the friendly, low key, professional experience made us feel warmly comfortable and not pressured at all. We got exactly the larger minivan we desired and once again we couldn't be happier and thankful to our Sales Consultant, David Autry and the Rusty Wallace KIA Team. We sincerely appreciate all of their commitment to their customers and quality of service. More