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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
September 02, 2018
service had an emergency on Friday before holiday weekend. Got us in same day and had problem fixed and we were on our way in reasonable amount of time. Eve had an emergency on Friday before holiday weekend. Got us in same day and had problem fixed and we were on our way in reasonable amount of time. Everyone was very friendly and efficient More
by mollyino
Verified CustomerEmployees Worked With
September 02, 2018
Review of Service All of my questions were answered. Everything was thoroughly explained. I was presented with multiple options to show how the different incentives aff All of my questions were answered. Everything was thoroughly explained. I was presented with multiple options to show how the different incentives affected the final price. More
by SQHSENGTEACH
September 02, 2018
did great work on time!! did what I ask and were very friendly !!!! They had the parts I needed for them to do the work quickly and professionaly!! I even got a car wash too. did what I ask and were very friendly !!!! They had the parts I needed for them to do the work quickly and professionaly!! I even got a car wash too. More
by EDDIEANDSAMIA
September 02, 2018
Pleased Very pleased with my visit. Service staff very friendly and accommodating. I had called earlier and they told me just come on in and they would work m Very pleased with my visit. Service staff very friendly and accommodating. I had called earlier and they told me just come on in and they would work me in. I was in and out in an hour and they even washed my car. More
by JDHOP59
Employees Worked With
Service employees
September 02, 2018
Amazing nice peoole Went and dropped my Kia off for service was put in a loaner car while it was being serviced so I would not be stuck at the dealership for hours. Ju Went and dropped my Kia off for service was put in a loaner car while it was being serviced so I would not be stuck at the dealership for hours. Just amazing people. Got the car back fully serviced and they washed it. #AMAZING More
by VOLFAN1485
Employees Worked With
September 02, 2018
Not pushy but helpful Friendly, helpful, worked to get me a deal wasn't going to buy for a few weeks , but an offer I couldn't pass on. Friendly, helpful, worked to get me a deal wasn't going to buy for a few weeks , but an offer I couldn't pass on. More
by ROAMING64
Employees Worked With
Other Employees :
The person that did the finance can't remember name very nice also.
September 02, 2018
Oil change and transmission service Great personal care for me and my car. The best dealership for service in the area. I've been using this dealership for many years. Great personal care for me and my car. The best dealership for service in the area. I've been using this dealership for many years. More
by RICHARD.ZEITSCHEL
Employees Worked With
Matt Fisher
September 02, 2018
Excellent service My husband and i adventured out in search of a new car for me. I needed an upgrade due to lots of driving and addding on to our family. As soon as we My husband and i adventured out in search of a new car for me. I needed an upgrade due to lots of driving and addding on to our family. As soon as we pulled on the lot Greg Taylor came and greeted us. He started off with writing our names down and asked us a few basic questions on what all we were looking for and our main uses for the new car. As soon as he wrote all of it down he took us to a 2014 Kia Sorento. It was EVERYTGING we needed and wanted. we said yes to the first car he showed us. He worked so hard to get the ball rolling and to get everything done. Not to mention we got to the lot that night 30 mins til closing time (i work retail so i know how big of a pain that could be) but he didn't fret at all. He was so nice the whole time. My husband went the next day to sign his part of the papers. I had a crazy work schedule that day so i couldn't make it to sign My part of the paper so he waited til i got home at 10:00 that night and brought the papers to my house at my convenience for me to sign. He explained everything in the car how to use it properly. He also set up my Bluetooth for me as well!! I've never had this great of experience with buying a car. We will definitely be back to buy a car from Greg Taylor at rusty wallace Kia on Alcoa hwy!! More
by Lydia123
Employees Worked With
September 02, 2018
Great Experience All of the staff here are friendly and very helpful. Greg Taylor was so kind . I highly recommend if you’re looking to purchase a vehicle , go see him All of the staff here are friendly and very helpful. Greg Taylor was so kind . I highly recommend if you’re looking to purchase a vehicle , go see him! More
by KRISTA
Employees Worked With
September 01, 2018
Great place. Great dealer service center. Always takes care of the customer and with a smile.. Works with customers as needed to help in all areas of service and r Great dealer service center. Always takes care of the customer and with a smile.. Works with customers as needed to help in all areas of service and repair. More
by te03f150
Employees Worked With
