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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
September 05, 2018
Buying New Sorento I went with the idea to just look at the new 2019 Sorentos. After taking a test drive and getting a price with trading in my 2015 Sorento and talking I went with the idea to just look at the new 2019 Sorentos. After taking a test drive and getting a price with trading in my 2015 Sorento and talking to my wife we decided to trade if they could locate the color combination we desired. They were very cooperative in locating a vehicle that met our needs even though it was over 200 miles away. More
by h-m-bowl
Verified Customer
September 05, 2018
ALWAYS PROFESSIONAL, ORGANIZED & QUICK This is the only dealership I have ever been in that actually acknowledges you as a person & not a number. They are super friendly and helpful. Nice w This is the only dealership I have ever been in that actually acknowledges you as a person & not a number. They are super friendly and helpful. Nice waiting area, snacks, drinks, AC, Wi-Fi. I will always have a Kia! More
by MICk
September 05, 2018
Crank sensor replacement Great service as always! Very friendly, walked me to my car to ensure a good start, great listening skills while explaining my problem for service Great service as always! Very friendly, walked me to my car to ensure a good start, great listening skills while explaining my problem for service More
by eberly_3294
Employees Worked With
Bryan
September 02, 2018
service had an emergency on Friday before holiday weekend. Got us in same day and had problem fixed and we were on our way in reasonable amount of time. Eve had an emergency on Friday before holiday weekend. Got us in same day and had problem fixed and we were on our way in reasonable amount of time. Everyone was very friendly and efficient More
by mollyino
Employees Worked With
September 02, 2018
Review of Service All of my questions were answered. Everything was thoroughly explained. I was presented with multiple options to show how the different incentives aff All of my questions were answered. Everything was thoroughly explained. I was presented with multiple options to show how the different incentives affected the final price. More
by SQHSENGTEACH
September 02, 2018
did great work on time!! did what I ask and were very friendly !!!! They had the parts I needed for them to do the work quickly and professionaly!! I even got a car wash too. did what I ask and were very friendly !!!! They had the parts I needed for them to do the work quickly and professionaly!! I even got a car wash too. More
by EDDIEANDSAMIA
September 02, 2018
Pleased Very pleased with my visit. Service staff very friendly and accommodating. I had called earlier and they told me just come on in and they would work m Very pleased with my visit. Service staff very friendly and accommodating. I had called earlier and they told me just come on in and they would work me in. I was in and out in an hour and they even washed my car. More
by JDHOP59
Employees Worked With
Service employees
September 02, 2018
Amazing nice peoole Went and dropped my Kia off for service was put in a loaner car while it was being serviced so I would not be stuck at the dealership for hours. Ju Went and dropped my Kia off for service was put in a loaner car while it was being serviced so I would not be stuck at the dealership for hours. Just amazing people. Got the car back fully serviced and they washed it. #AMAZING More
by VOLFAN1485
Employees Worked With
September 02, 2018
Not pushy but helpful Friendly, helpful, worked to get me a deal wasn't going to buy for a few weeks , but an offer I couldn't pass on. Friendly, helpful, worked to get me a deal wasn't going to buy for a few weeks , but an offer I couldn't pass on. More
by ROAMING64
Employees Worked With
Other Employees :
The person that did the finance can't remember name very nice also.
September 02, 2018
Oil change and transmission service Great personal care for me and my car. The best dealership for service in the area. I've been using this dealership for many years. Great personal care for me and my car. The best dealership for service in the area. I've been using this dealership for many years. More
by RICHARD.ZEITSCHEL
Employees Worked With
Matt Fisher
