Rusty Wallace Kia Alcoa

Excellent job Great job. Brian took excellent care of me. He gave attention to my Kia Soul and Wes equally attentive to my needs. Service was performed promptly and Great job. Brian took excellent care of me. He gave attention to my Kia Soul and Wes equally attentive to my needs. Service was performed promptly and in a professional manner. More

Not the same I've bought 4 cars from this dealership and have always loved the service department but this time I was disappointed and shocked. I made my appointme I've bought 4 cars from this dealership and have always loved the service department but this time I was disappointed and shocked. I made my appointment online only to find out three days later when I got a recall phone call that my appointment wasn't in system. I had an email and text message but that didn't matter as it wasn't in the system. I get to dealership and pulled in only to wait outside my vehicle 10 while technicians looked at me and yes I was in the bay. Then they as what brings you in. I said I listed issues and they said they didn't see it. Wait was fairly short which I was fine with. Then waited 20 minutes while my keys laid on counter to check out. Technicians were not as friendly as they have been. I even ask about latch on door of my van that my wife wouldn't drive because she had to slam. I ask was it possible to get something put on that my wife could close easier. This is a new van. He said you could but I'd have to fork over 2,000 plus and wouldn't be worth it. I'd be better off trading to get power lift gate. Just blown away because I've left great reviews and bragged and bragged but felt as though I was a bother. And let me just say they have no room in lot. I had to ask to have a car they parked moved so I could get out. More

fast and good service I did online time request sunday and then called monday morning to confirm. the time was not confirmed and they said if you don't get a text or email I did online time request sunday and then called monday morning to confirm. the time was not confirmed and they said if you don't get a text or email then it did not go through cause someone else had that slot, but she was able to schedule me for another time thirty minutes later. that was fine with me. i just needed to get it done sometime that monday since i was going to a funeral the next day. they changed the oil and did the inspections and washed it. it was ready in about an hour and i had no problems on my road trip the next day. the temp in the waiting room was perfect. there were free drinks and snacks and tv. always go here where we bought the car to get maintenance. very pleased. More

Good customer service Received automated call for maintenance so assumed it was covered by warranty but when picking up car I had to pay for the service which was fine.. B Received automated call for maintenance so assumed it was covered by warranty but when picking up car I had to pay for the service which was fine.. BUT should have been told in advance More

Very professional and extremely friendly. I had a fabulous experience. Terry was awesome. I will definitely recommend them . I’m so glad I chose them. I love my new car. I had a fabulous experience. Terry was awesome. I will definitely recommend them . I’m so glad I chose them. I love my new car. More

Jad 1st Oil service for my 2018 Kia Soul+ i was very pleased with service and complemetary car wash. Service was done while I was able to work on my internet services using Wifi. i was very pleased with service and complemetary car wash. Service was done while I was able to work on my internet services using Wifi. More

The gentleman that took care of me and my car is awesome! Again, the gentleman that took care of me and my car is awesome! Very pleasant and efficient. I am always taken very good care of at Rusty Wallace Ki Again, the gentleman that took care of me and my car is awesome! Very pleasant and efficient. I am always taken very good care of at Rusty Wallace Kia service department. More

My car was pulling to the right I call in and have them to check to see why it was pulling . They fix the problem. Thank you very much for your support and Service I call in and have them to check to see why it was pulling . They fix the problem. Thank you very much for your support and Service More

Great service I went for a oil change and tire rotation. They offered free car wash and it was done in less than an hour. Great service😊 I went for a oil change and tire rotation. They offered free car wash and it was done in less than an hour. Great service😊 More

Best car buying experience ever They have to be the nicest, easiest to work with dealerships ever. No bickering with numbers, in and out with a new care in less than 2 hours. That’s They have to be the nicest, easiest to work with dealerships ever. No bickering with numbers, in and out with a new care in less than 2 hours. That’s including test driving 3 . Our salesman Bill Raybourne was one of the best, knowledgeable sak s people ever talked with More