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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
October 05, 2018
Great customer service Matt did a great job! I would highly recommend him! He listens to what I want and did exactly what I needed. Great asset to your company! Matt did a great job! I would highly recommend him! He listens to what I want and did exactly what I needed. Great asset to your company! More
by Heather
Verified CustomerEmployees Worked With
October 05, 2018
Best service They are the best of the best service departments. On time. Best quality. Always thorough. Serving the best interest of the customer. Will alway They are the best of the best service departments. On time. Best quality. Always thorough. Serving the best interest of the customer. Will always use this dealership More
by Charlie.sparks
October 04, 2018
Regular service I took my car in for an oil change and to fix a problem with my cruise control. Oil change was done in reasonable time. Part is ordered for cruise c I took my car in for an oil change and to fix a problem with my cruise control. Oil change was done in reasonable time. Part is ordered for cruise control. Only issue I had was I had been told I would have a loaner car but that was apparently not noted when the appointment was entered. More
by llmapes10417
Employees Worked With
October 03, 2018
Fair Deal Greg Taylor spent a lot of time sending information by email and he was very responsive. When I arrived for a scheduled test drive Greg was busy with Greg Taylor spent a lot of time sending information by email and he was very responsive. When I arrived for a scheduled test drive Greg was busy with another customer so he had Tyler Kitts assist me. Tyler was very helpful and knowledgeable. I highly recommend contacting Greg Taylor or Tyler Kitts at Rusty Wallace of Alcoa to anyone in the market for a Kia vehicle. More
by FRBE62
October 02, 2018
2019 Kia Sorento purchase We were very satified with our buying experience at the dealership. We were treated with honesty and. A great attitude. The saleman was very knowledge We were very satified with our buying experience at the dealership. We were treated with honesty and. A great attitude. The saleman was very knowledgeable and helped out after hours to make sure we were satisfied.I would highly recommend Rusty Wallace Kia to anyone. More
by ABRADSHAWRMS
Employees Worked With
October 02, 2018
Very good Courteous, timely, did what expected. Service writers were happy to explain any questions. Free car wash was unexpected. Waiting area was clean and o Courteous, timely, did what expected. Service writers were happy to explain any questions. Free car wash was unexpected. Waiting area was clean and offered snacks & beverages. More
by lluckenba
October 02, 2018
Took longer than expected Took my Sorento in for a routine check with oil change and tire rotation. It took about an hour and a half. Two other cars that came in after me left Took my Sorento in for a routine check with oil change and tire rotation. It took about an hour and a half. Two other cars that came in after me left before me. I was told it was going to take 15 minutes. No explanation about why it took so long. More
by cindybresee
Employees Worked With
Not sure of the name
October 01, 2018
Great people Everyone at this dealership was wonderful. Friendly, helpful, not pushy or overbearing, and genuine. 11 out of 10 stars if I could. Simply awesome! Th Everyone at this dealership was wonderful. Friendly, helpful, not pushy or overbearing, and genuine. 11 out of 10 stars if I could. Simply awesome! Thank you guys! More
by YOUNG.SAMANTHA92
Employees Worked With
October 01, 2018
Awesome Treatment I have bought cars many times throughout my life and I never remember being treated so kind and respectful from the initial conversation a month ago u I have bought cars many times throughout my life and I never remember being treated so kind and respectful from the initial conversation a month ago until I finally traded on Saturday. From the salesman, to the manager to the finance person I must say they were the best. I felt like they were all like family. I look forward to maintaining our relationship as I get my awesome KIA SOUL serviced there!! Thank you Greg, Kris and Clay! You’re awesome! More
by BRRUPPE
September 30, 2018
my experience has been remarkable!!! The staff is very enthusiastic and very pleasant and easy to understand. This is my third car I have bought from this dealership and will not probably The staff is very enthusiastic and very pleasant and easy to understand. This is my third car I have bought from this dealership and will not probably be my last. More
by MIMIDAVIS2004
