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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
October 19, 2018
Very good experience Everything that I ask to be done was completed Happy with the experance would and have recommended Rusty Wallace to others I even brought a friend Everything that I ask to be done was completed Happy with the experance would and have recommended Rusty Wallace to others I even brought a friend and she bought a KIA. More
by DauriceSpencer
Verified CustomerEmployees Worked With
Kris Ammons
October 19, 2018
KIA Sorento Wonderful experience from beginning to end. Great customer service, friendly and seemed to understand my needs. The entire process was smooth, quick a Wonderful experience from beginning to end. Great customer service, friendly and seemed to understand my needs. The entire process was smooth, quick and easy. Definitely will return. More
by MWEST97748
October 18, 2018
Good courtesy service. Oil change They let you know what's going on which it call her you can get in and get out you don't have to be there all day and great great service Thank you ,M They let you know what's going on which it call her you can get in and get out you don't have to be there all day and great great service Thank you ,Mr.Matt in service, and everybody is helpful. That is why I come back More
by DEESILER2
Employees Worked With
Matt in service
October 18, 2018
Great Service Pulled in the service area and was greeted immediately. He took down information told me what they would do and advised me if I needed a loaner car t Pulled in the service area and was greeted immediately. He took down information told me what they would do and advised me if I needed a loaner car they would provide one. Informed me where waiting room and coffee were. Approximately 1 hour later came in with report and advised me all service had been done and none that weren't covered by warranty. Signed paper, he showed me to my washed car and I was on my way. Very pleasant experience. Highly recommend. More
by travler
Employees Worked With
Other Employees :
Matt --- Worked with BJ Mcneely on purchsase of this car in 2017. Great experience
October 17, 2018
QUALITY service! Consistent service. Wonderful representatives. I always feel appreciated and truly called as a customer. It is wonderful to feel like you matter in Consistent service. Wonderful representatives. I always feel appreciated and truly called as a customer. It is wonderful to feel like you matter in a world where a lot of businesses don't seem to focus on as much. KIA has come leaps and bounds above years ago to one of the top competitors. More
by TIAWELLSC21
Employees Worked With
October 17, 2018
Short and sweet I just had oil changed and tires rotated. I was kept posted. Nothing else needed. I appreciate the care I received and being able to get in and out. I just had oil changed and tires rotated. I was kept posted. Nothing else needed. I appreciate the care I received and being able to get in and out. More
by GAILSMOTHERS
Employees Worked With
Sorry I didn't see his name, but he was very helpful
October 17, 2018
Good , immediate service. The guy who mounted my spare tire went out of his way to get it just right for me....hand carried it a considerable distance to install it in my car. The guy who mounted my spare tire went out of his way to get it just right for me....hand carried it a considerable distance to install it in my car. I appreciate that. More
by KOEHLERJ
Employees Worked With
Don't know their names.
October 17, 2018
Great service I return to Rusty Wallace Kia Alcoa highway for regular service and oil changes. I wouldn’t go anywhere else! I highly recommend Rusty Wallace I return to Rusty Wallace Kia Alcoa highway for regular service and oil changes. I wouldn’t go anywhere else! I highly recommend Rusty Wallace More
by rrt4kids
Employees Worked With
Adam Fair
October 17, 2018
Motor Replacement I had to have my car towed to the dealership. Matt Fisher was the service advisor that helped me. He was very professional and courteous and told me w I had to have my car towed to the dealership. Matt Fisher was the service advisor that helped me. He was very professional and courteous and told me what he thought was wrong with my car. Since my car was not drive able Matt provided me with a loaner. He kept me informed as to what was going on with repairs and explained in a way that I could understand what the issue was with the motor More
by VOLSKIDS
Employees Worked With
Matt Fisher
October 15, 2018
Not good 25 words wouldn't even start. Seal on spoiler an back window, was replaced, right fender dented, not fixed very good, wheel and tire replaced. Car po 25 words wouldn't even start. Seal on spoiler an back window, was replaced, right fender dented, not fixed very good, wheel and tire replaced. Car polished and the paint has a few scratches and bumps. More
by Willis
Employees Worked With
