Rusty Wallace Kia Alcoa

Regular service maintenance and new tires Matt is always courteous and his technical knowledge and skillset regarding vehicles and necessary maintenance is superb. I can count on him to identi Matt is always courteous and his technical knowledge and skillset regarding vehicles and necessary maintenance is superb. I can count on him to identify problems and provide appropriate solutions to me. More

Quick and easy The staff here is always easy to deal with and very helpful. We are on our third Kia purchase and would not use another dealership to service them. The staff here is always easy to deal with and very helpful. We are on our third Kia purchase and would not use another dealership to service them. More

Pleased Friendly , efficient There is no reason to ask for more words when this is a voluntary contribution to your survey. I fail to see the benefit of ad Friendly , efficient There is no reason to ask for more words when this is a voluntary contribution to your survey. I fail to see the benefit of adding more words like these. I was tempted to delete the entire survey but you need to know. Don’t frustrate your customers with unnecessary requirements. More

It was GREAT dealing with the service dept First time I ever took a vehicle in for warranty work and was treated even better by the service department personnel than I was by the sales team, an First time I ever took a vehicle in for warranty work and was treated even better by the service department personnel than I was by the sales team, and the sales team was awesome! Rusty Wallace KIA service department in Alcoa, and specifically how well we were treated bu Chris Nunley will be the reason we buy our next vehicle there. This is our first KIA and we love it. This experience with a warranty problem has sold out family on KIA products. Thank you! More

Worst car salesman Will. Clay and Brian are the worst people to deal with. They are very pushy and call the client names. They tried to sell us a damaged vehicle f Will. Clay and Brian are the worst people to deal with. They are very pushy and call the client names. They tried to sell us a damaged vehicle for the same price of a new one. People, please think twice about going into Rusty Wallace Kia on Alcoa highway. They are not nice people. They are crooks. More

The easiest car buying experience I have ever had! BJ and Kris were awesome! They helped us find a car with the perfect financing! It was the easiest car buying experience I have ever had, and I truly BJ and Kris were awesome! They helped us find a car with the perfect financing! It was the easiest car buying experience I have ever had, and I truly appreciate them being “real” with us and making yesterday the best day ever! I love my new car! More

Wonder experience, total satisfaction Helpful with giving me a loaner car. Customer service was outstanding. I always have a great experience with you all! Thank you. They even washed my Helpful with giving me a loaner car. Customer service was outstanding. I always have a great experience with you all! Thank you. They even washed my car!!! More

MY FIRST TIME 5,000 OIL CHANGE Everyone was so nice ! The only thing I was unhappy about was I waited 2hrs! Just when I was going to go check on things the guy came through the door Everyone was so nice ! The only thing I was unhappy about was I waited 2hrs! Just when I was going to go check on things the guy came through the door and said Ms Grizzle hes been looking for you! I had been in the waiting area the whole time and nobody came looking for me ! Oh well, I didn’t need to be anywhere so I was ok and not mad BUT I HOPE NEXT TIME I AM NOT THERE 2 HRS FOR MY OIL CHANGE More

Amazing! Amazing customer service, excellent service on my Sorento and always with a smile. Matt always takes care of everything. They make a great team. Amazi Amazing customer service, excellent service on my Sorento and always with a smile. Matt always takes care of everything. They make a great team. Amazing! More

The lady who sat in every car. Looking for a car I could get into and out of without difficulty. We stopped at Rusty Wallace Kia. I thought a Soul might be a good fit. Aubrey pul Looking for a car I could get into and out of without difficulty. We stopped at Rusty Wallace Kia. I thought a Soul might be a good fit. Aubrey pulled one lout for me. Then 2 others, all lined up in the parking lot. But he listened, and low and behold, he pulled out a Sorrento. I loved it.. but did he have one, not white, not black, this package, not that expensive!!!! He found a silver one at the price point I wanted. He sure earned his pay that day. Thank you Aubrey, Clay and everyone at Kia. What a great group of people. More