Rusty Wallace Kia Alcoa

Oil change /rear bushings Prompt, courteous, knowledgeable, friendly every time i visit the service center for anything needed or questions that i may have regarding the servic Prompt, courteous, knowledgeable, friendly every time i visit the service center for anything needed or questions that i may have regarding the service of my car More

Hatch button They fixed the hatch button quickly. Did not know names of people working on car. Instructions in manual are not clear on resetting rear hatch button They fixed the hatch button quickly. Did not know names of people working on car. Instructions in manual are not clear on resetting rear hatch button. More

polite and accommadating Made an appointment by phone with Matt. Got the time and date I requested. Got there a little early and they started on it in a timely manor. Work was Made an appointment by phone with Matt. Got the time and date I requested. Got there a little early and they started on it in a timely manor. Work was completed and I requested that I talk to a me hanic anout an issue that occurs at times. We went for a test drive but the issue didn't occur. Told me to come back if it continued or got worse. Always as helpful as Matt and the service team can be. More

Regular service maintenance and new tires Matt is always courteous and his technical knowledge and skillset regarding vehicles and necessary maintenance is superb. I can count on him to identi Matt is always courteous and his technical knowledge and skillset regarding vehicles and necessary maintenance is superb. I can count on him to identify problems and provide appropriate solutions to me. More

Quick and easy The staff here is always easy to deal with and very helpful. We are on our third Kia purchase and would not use another dealership to service them. The staff here is always easy to deal with and very helpful. We are on our third Kia purchase and would not use another dealership to service them. More

Pleased Friendly , efficient There is no reason to ask for more words when this is a voluntary contribution to your survey. I fail to see the benefit of ad Friendly , efficient There is no reason to ask for more words when this is a voluntary contribution to your survey. I fail to see the benefit of adding more words like these. I was tempted to delete the entire survey but you need to know. Don’t frustrate your customers with unnecessary requirements. More

It was GREAT dealing with the service dept First time I ever took a vehicle in for warranty work and was treated even better by the service department personnel than I was by the sales team, an First time I ever took a vehicle in for warranty work and was treated even better by the service department personnel than I was by the sales team, and the sales team was awesome! Rusty Wallace KIA service department in Alcoa, and specifically how well we were treated bu Chris Nunley will be the reason we buy our next vehicle there. This is our first KIA and we love it. This experience with a warranty problem has sold out family on KIA products. Thank you! More

Worst car salesman Will. Clay and Brian are the worst people to deal with. They are very pushy and call the client names. They tried to sell us a damaged vehicle f Will. Clay and Brian are the worst people to deal with. They are very pushy and call the client names. They tried to sell us a damaged vehicle for the same price of a new one. People, please think twice about going into Rusty Wallace Kia on Alcoa highway. They are not nice people. They are crooks. More

The easiest car buying experience I have ever had! BJ and Kris were awesome! They helped us find a car with the perfect financing! It was the easiest car buying experience I have ever had, and I truly BJ and Kris were awesome! They helped us find a car with the perfect financing! It was the easiest car buying experience I have ever had, and I truly appreciate them being “real” with us and making yesterday the best day ever! I love my new car! More

Wonder experience, total satisfaction Helpful with giving me a loaner car. Customer service was outstanding. I always have a great experience with you all! Thank you. They even washed my Helpful with giving me a loaner car. Customer service was outstanding. I always have a great experience with you all! Thank you. They even washed my car!!! More