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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
November 04, 2018
Trading a Kia for a Kia Salesman greeted us and was genuine, friendly, and very knowledgeable. Inventory was large; many models from which to choose. General manager also too Salesman greeted us and was genuine, friendly, and very knowledgeable. Inventory was large; many models from which to choose. General manager also took active role in purchase and gave us top dollar for our trade-in and great deal on new 2018. We absolutely did no haggling. Finance representative was very thorough and answered all my questions. Great car buying experience. Even washed new car and filled it up for us! We love Rusty Wallace Kia! (Have always serviced our vehicle there and have experienced/received nothing but top notch service reps and products.) More
by Keepinitnew
Verified Customer
November 04, 2018
Oil change and inspection Always great service. Very timely. Never have I ever had to wait longer than quoted. Many dealerships leave u waiting forever with little to no update Always great service. Very timely. Never have I ever had to wait longer than quoted. Many dealerships leave u waiting forever with little to no updates..but not MY Kia dealer! Hands down nothing short of amazing service!! More
by ohsunshine4560
Employees Worked With
Kris Ammons
November 04, 2018
Great car buying experience The guys at Rusty Wallace Kia (rspecially Greg) went out of their way to make sure I understood the entire process and knew everything I might want to The guys at Rusty Wallace Kia (rspecially Greg) went out of their way to make sure I understood the entire process and knew everything I might want to know about my new Stinger. If you’re looking at getting a Kia, you couldn’t ask for a better car buying experience (and if Kia isn’t on your shipping list... do yourself a favor and take a look before you rule them out). More
by CRAIGTHAMES
Employees Worked With
November 03, 2018
4 time buyer This is the fourth vehicle I've purchased from rusty Wallace kia. Everyone has been very nice and helpful and made me feel like my business meant a This is the fourth vehicle I've purchased from rusty Wallace kia. Everyone has been very nice and helpful and made me feel like my business meant a lot to them. I really appreciate the effort that BJ made to make sure that I got the car I wanted after my recent accident, and communicated with my frequently about its status. From sales to service I have been very pleased. Rusty Wallace Kia is my go to dealership. More
by BRIGGSSPAULDING
Employees Worked With
November 03, 2018
Awesome sales and service everytime! Matt Fisher is the best to deal with in service and Will Witucki is the best to deal with in sales! Thanks again for the service guys! Matt Fisher is the best to deal with in service and Will Witucki is the best to deal with in sales! Thanks again for the service guys! More
by Kia fan 4 life!
November 02, 2018
Service on my Kia Had great service. There wasn't anything I was disappointed with. Never been there before and didn't no what to do but a service man come to my window Had great service. There wasn't anything I was disappointed with. Never been there before and didn't no what to do but a service man come to my window and took care of me. More
by Vickey1
Employees Worked With
Christopher Palumb
November 02, 2018
EXCELLENT SERVICE I cam I to see about trading my car in for a newer and bigger vehicle. The guys were able to work their magic and I was able to trade my car in and bu I cam I to see about trading my car in for a newer and bigger vehicle. The guys were able to work their magic and I was able to trade my car in and buy the new one without rolling over a ton of negative equity. I really needed a bigger vehicle, and now I have one! More
by LYTIAHUNT
Employees Worked With
November 01, 2018
Oil change /rear bushings Prompt, courteous, knowledgeable, friendly every time i visit the service center for anything needed or questions that i may have regarding the servic Prompt, courteous, knowledgeable, friendly every time i visit the service center for anything needed or questions that i may have regarding the service of my car More
by johnandrobinp
Employees Worked With
Matt Fisher
November 01, 2018
Hatch button They fixed the hatch button quickly. Did not know names of people working on car. Instructions in manual are not clear on resetting rear hatch button They fixed the hatch button quickly. Did not know names of people working on car. Instructions in manual are not clear on resetting rear hatch button. More
by wjgroves
Employees Worked With
Didn't know name of employee
November 01, 2018
polite and accommadating Made an appointment by phone with Matt. Got the time and date I requested. Got there a little early and they started on it in a timely manor. Work was Made an appointment by phone with Matt. Got the time and date I requested. Got there a little early and they started on it in a timely manor. Work was completed and I requested that I talk to a me hanic anout an issue that occurs at times. We went for a test drive but the issue didn't occur. Told me to come back if it continued or got worse. Always as helpful as Matt and the service team can be. More
by CTDYER1234
Employees Worked With
service department
