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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
November 19, 2018
Bad service Took my car in was making a noise . I told the service guy I had new brakes already. I had took my car to another brake shop and said they were ok. KI Took my car in was making a noise . I told the service guy I had new brakes already. I had took my car to another brake shop and said they were ok. KIA said needed front brakes paid over 300.00 on they did not stop noise took car back 3 more times . Then they put hub on that worked but I paid for nothing hub was still under warranty More
by reuben104
Verified CustomerEmployees Worked With
Matt Fisher
November 19, 2018
Great service I would highly recommend this service department. Chris Palumbo is very knowledgeable and helpful. We stopped in to ask service department a question I would highly recommend this service department. Chris Palumbo is very knowledgeable and helpful. We stopped in to ask service department a question about our car Chris came out and immediately knew what the issue was. Chris set an appointment up and was waiting when we came back to assist us. Great job Chris. More
by Missy 0813
Employees Worked With
Chris Palumbo
November 18, 2018
Great Terry Cook made our purchase very easy,very pleasant, very upfront .it was one of the easiest purchases I have made in a long time . I would recomme Terry Cook made our purchase very easy,very pleasant, very upfront .it was one of the easiest purchases I have made in a long time . I would recommend rusty Wallace Kia to anyone very satisfied with my purchase More
by LANEJ001
Employees Worked With
November 18, 2018
Best customer service experience This dealership has some of the hardest working employees. There straight up with you from the get go. They try to help you find a vehicle in your pri This dealership has some of the hardest working employees. There straight up with you from the get go. They try to help you find a vehicle in your price range but they dont push anything on you.They try to help you get the payment you want but if they cant they let you know right off the bat what they can do and cant. By far one of the best experiences with a car dealership I have experienced. More
by Cobbyt
November 18, 2018
It’s was awesome and everyone are so nice The service was wonderful.fast response to all my Kia’s needs.The staff are se nice and explained all the service and cost. Thank you The service was wonderful.fast response to all my Kia’s needs.The staff are se nice and explained all the service and cost. Thank you More
by P.chaco65
Employees Worked With
Kris Ammons, Matt Fisher
November 17, 2018
Simple quick and fair BJ. BRIAN AND WILL ARE ALWAYS EXCEPTIONAL TO WORK WITH. I HAVE BOUGHT Several kias from these guys. Exceptional dealership and very fair pricing thru BJ. BRIAN AND WILL ARE ALWAYS EXCEPTIONAL TO WORK WITH. I HAVE BOUGHT Several kias from these guys. Exceptional dealership and very fair pricing thru the internet More
by bilokidd
November 17, 2018
Service Chris was extremely helpful and responsive to my phone calls and needs. I left my garage door opener in the car. He held onto it and returned to me. I Chris was extremely helpful and responsive to my phone calls and needs. I left my garage door opener in the car. He held onto it and returned to me. I went in for a light bulb change and they found a radiator hose leak that was covered under our warranty!! They provided me a loaner car promptly!! Great team!! More
by lisafredrick1708
Employees Worked With
Chris and whoever the mechanic was. I applaud him.
November 17, 2018
Excellent customer service! These folks did a great job keeping me updated on the status of my vehicle. Having a loaner vehicle helps a great deal with my work schedule and time These folks did a great job keeping me updated on the status of my vehicle. Having a loaner vehicle helps a great deal with my work schedule and time crunch. More
by AMYEFNP23
Employees Worked With
I am awful but I can’t remem their names. They were all wonderful and very professional.
November 17, 2018
60k service I was able to request specific services and leave the car for a day. Work was performed as requested and picked up car next day. I was able to request specific services and leave the car for a day. Work was performed as requested and picked up car next day. More
by MLBORN2608
Employees Worked With
Matt Fisher
November 16, 2018
Buying a Used Car Experience They worked hard to get me an interst rate that worked with my budget that allowed me to also keep my warranty. ( Which was one of the reasons that I They worked hard to get me an interst rate that worked with my budget that allowed me to also keep my warranty. ( Which was one of the reasons that I chose Kia was because of the warranty ). More
by messer2517
Employees Worked With
