Rusty Wallace Kia Alcoa | Page 601

Good fast service Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed the car at the service completion. More

Customer service + no pressure = happy new car owner It was time to trade in the 2005. We had an ideal of what we wanted but figured we’d do some looking around at different dealers. After just a bit of It was time to trade in the 2005. We had an ideal of what we wanted but figured we’d do some looking around at different dealers. After just a bit of internet searches on new cars, we stopped in at Rusty Wallace Kia. Although we did not buy the first night due to a trip out of town, when we got back we went in and made the purchase. Never went to any other dealers. Totally felt 100% comfortable with everyone at RW Kia of Alcoa. Now that we have the new Kia Soul ! For a few days, my wife loves it! More

Awesome service😁 I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance th I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance they are always there to help! More

Good experience. Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored with no problem More

Great service Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! More

Great Service! The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer a The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer at this dealership and have always received great service. Thank You. Merry Christmas! More

Repairs Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They also did an upgrade from Kia at no charge. Team is always efficient, helpful, and effective. One of the best service shops I have been associated with. Highly recommend. Matt was especially helpful and courteous. Wish all service reps were as good as him. More

Service of my car Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just t Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just tell me. I was extremely appreciative . He definitely has people skills in addition to mechanical skills. More

My experience I really feel like I only had one option and I like my soul but they put a cap on how much car I could get as soon as I made the mistake of telling th I really feel like I only had one option and I like my soul but they put a cap on how much car I could get as soon as I made the mistake of telling them my budget. Not a great experience but not any worse than other dealerships. also the warranty is not great as you have to use only there dealership for all oil changes. More

Efficient, accurate, effective, economical. Came in for help with a funny transmission noise. Service found there transmission cooler lines And the transmission cooler itself were leaking transm Came in for help with a funny transmission noise. Service found there transmission cooler lines And the transmission cooler itself were leaking transmission fluid damaging the transmission, which was replaced by the insurance company as caused by an accident almost two years ago. Friendly prompt and courteous service. A nice modern facility. Visited briefly with sales representatives concerning a possible replacement vehicle, and was treated very well. More