Rusty Wallace Kia Alcoa

In and out in an hour and my car was washed! Everyone was very friendly. My appointment was at 1:00 in Service provided excellent customer service. There isn’t anything else I feel like I need to Everyone was very friendly. My appointment was at 1:00 in Service provided excellent customer service. There isn’t anything else I feel like I need to say More

Awesome They were very prompt and jenna was very sweet and helpful. I will most definatly come back for service needs and refer people also thank you They were very prompt and jenna was very sweet and helpful. I will most definatly come back for service needs and refer people also thank you More

Courteous and professional I found the service department very organized, efficient, professional and courteous. I usually walk around the lot looking at the cars when I come I found the service department very organized, efficient, professional and courteous. I usually walk around the lot looking at the cars when I come for service but since it was a very cold day stayed inside and found available seating lacking. More

Tire pressure Every time I go to this dealership they are always professional and very helpful. They always answer all my questions and willing to always help me n Every time I go to this dealership they are always professional and very helpful. They always answer all my questions and willing to always help me no matter how busy they are. More

Knowledgeable and helpful and friendly. The staff has always been helpful and friendly to my wife and I. We have bought from them after total losses twice now. This past time they reached ou The staff has always been helpful and friendly to my wife and I. We have bought from them after total losses twice now. This past time they reached out to me after my car was totaled and helped me get in a replacement vehicle. More

Routine oil change I had a routine oil change that went well. There was a coupon that they used to lower the cost for me. The only complaint is how long it took. I had a I had a routine oil change that went well. There was a coupon that they used to lower the cost for me. The only complaint is how long it took. I had an appointment that was made almost 2 weeks ahead of time. However it still took over an hour before they were finished. This was definitely longer than I anticipated, especially having to entertain the kids while waiting. More

No pressure sales and extremely knowledgeable sales Never have I experience such a knowledgeable salesman in David Autry, in addition there was no pressure to make the sale..he answered all our question Never have I experience such a knowledgeable salesman in David Autry, in addition there was no pressure to make the sale..he answered all our questions and some before we could ask. More

Tyler is awesome Tyler was very informative and helped me with all of my questions. I was nervous considering this was my first time buying a new car. I’d definitely r Tyler was very informative and helped me with all of my questions. I was nervous considering this was my first time buying a new car. I’d definitely recommend Tyler and Rusty Wallace Kia to anyone who asks me. More

Very good experience. Every visit I make is always a good experience. If I need a loner car it is available. I appreciate all the service department does. Every visit I make is always a good experience. If I need a loner car it is available. I appreciate all the service department does. More

Always excellent until this visit This is a text from dealer; Your SPORTAGE is scheduled for service on 01/09/2019 09:00 AM at RUSTY WALLACE KIA OF ALCOA. My husband arrives at 9. Th This is a text from dealer; Your SPORTAGE is scheduled for service on 01/09/2019 09:00 AM at RUSTY WALLACE KIA OF ALCOA. My husband arrives at 9. They said you don't have an appointment. He said, yes I do. Dealer, no you'll have to make an appointment. He said, my wife did & we reserved a rental for the day. After an hour, they accepted & gave him a rental. Car wasn't done until the next day. Not convenient or professional. Everyone's schedule is crazy, that's the reason for making time to keep up with maintenance on your vehicle & making an appointment. More