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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
January 29, 2019
Great Service people. I always have a great service experince with Rusty Wallace Kia in Alcoa. I usually work with Matt Fisher, but I had Jenna Mayes this time and she did I always have a great service experince with Rusty Wallace Kia in Alcoa. I usually work with Matt Fisher, but I had Jenna Mayes this time and she did a great job. More
by DAVEMASH
Verified CustomerEmployees Worked With
Jenna Mayes
January 29, 2019
Great Service Only went in for an Oil change and they told me about recalls and corrected them during this appt so I would not have to make another trip for the ser Only went in for an Oil change and they told me about recalls and corrected them during this appt so I would not have to make another trip for the service. More
by ALLYSONSIMPSON
January 29, 2019
A great service. I had a great service done on my Sorento. I do think the oil change is a little steep in price.Will use them again. I had a great service done on my Sorento. I do think the oil change is a little steep in price.Will use them again. More
by SALLEN1382
Employees Worked With
Chris Palumbo
January 29, 2019
Great experience buying a car! This was the best experience I’ve ever had buying a car! I will recommend Greg Taylor to anyone. He’s a great sales man This was the best experience I’ve ever had buying a car! I will recommend Greg Taylor to anyone. He’s a great sales man More
by The Chaneys
January 28, 2019
Misleading Info Called to tell us we needed new brakes that they were metal on metal. Not one squeaking sound has come from the brakes. Then proceed to tell us that t Called to tell us we needed new brakes that they were metal on metal. Not one squeaking sound has come from the brakes. Then proceed to tell us that the breakware indicator was gone then acknowledged that they didn’t have breakwear indicators to begin with. Was doing everything he could to make sell. They probably should be changed due to the millage but there’s no reason to lie to make a sell. More
by Steph
Employees Worked With
Chris Nunley
January 28, 2019
Didn't sweep car out Long wait.1.5 wait. Employees very friendly, curtious. Car wasn't swept out, for the price charged. My man is on hospice to long a wait. He didn't wan Long wait.1.5 wait. Employees very friendly, curtious. Car wasn't swept out, for the price charged. My man is on hospice to long a wait. He didn't want me coming by myself. More
by XPATCHES84x
Employees Worked With
Jenna Mayes
January 28, 2019
I came in for an oil change and new front wipers. I didnt have an appointment but they got me in. As fast as they could. I also asked for help with my bluetooth and also got that to work ad well. I didnt have an appointment but they got me in. As fast as they could. I also asked for help with my bluetooth and also got that to work ad well. More
by KISSKIM50
Employees Worked With
Chris Palumbo
January 27, 2019
Recall work Very friendly staff. Clean waiting area with tv and charging stations and drinks. Pleasant and comfortable. Fast service. Even washed my car which Very friendly staff. Clean waiting area with tv and charging stations and drinks. Pleasant and comfortable. Fast service. Even washed my car which was unexpected. More
by TNYANKEE78
Employees Worked With
Jenna Mayes
January 27, 2019
PEACE OF MIND My second oil change and tire rotation at Rusty Wallace KIA was another great experience ! JENNA that greeted me and checked me out was awesome and ma My second oil change and tire rotation at Rusty Wallace KIA was another great experience ! JENNA that greeted me and checked me out was awesome and made me comfortable ! While in the waiting area there was a gentleman that worked there and asked me and another felllow waiting if we were comfortable and if we needed anything....... GREAT CARE AND CONCERN AND CUSTOMER SERVICE ! Look forward to my time there again ! My son will be looking to trade cars and this dealership will be his first stop !!!!! THANK YOU RUSTY WALLACE KIA ALCOA HIGHWAY More
by GRZZL
January 27, 2019
Superb customer experience Service staff is always friendly and professional, with a pleasant ATMOS and warm coffee in the waiting area. Clear explanation of what was done to my Service staff is always friendly and professional, with a pleasant ATMOS and warm coffee in the waiting area. Clear explanation of what was done to my vehicle. More
by RIGREENE68
Employees Worked With
Jenna Mayes
