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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
January 31, 2019
Very helpful. Great friendly people working there. The service department was very friendly and most helpful. It was s great experience. Matt went out of his way to help me. He fit me into the sched The service department was very friendly and most helpful. It was s great experience. Matt went out of his way to help me. He fit me into the schedule, got me a loaner car and completed my service right on time. More
by doogej
Verified CustomerEmployees Worked With
Matt Fisher
January 30, 2019
My experience was excellent My service was excellent I was in and out within 5min. of when my service advisor said and she went out of her way to get answers to all questions I h My service was excellent I was in and out within 5min. of when my service advisor said and she went out of her way to get answers to all questions I had. More
by BIGRICK7254
Employees Worked With
Jenna Mayes
January 30, 2019
Very helpful to me. MY car would not start, and you people were so helpful. My husband passed away and this is the first time I've has to do this on my own. So everyone MY car would not start, and you people were so helpful. My husband passed away and this is the first time I've has to do this on my own. So everyone was very kind to me. More
by rogerlarge
Employees Worked With
Jenna Mayes , Jenna Mayes
January 30, 2019
Great Service Never disappointed with the service I receive from Rusty Wallace KIA. Jenna was very nice and helpful. I always get my oil changed at this location. Never disappointed with the service I receive from Rusty Wallace KIA. Jenna was very nice and helpful. I always get my oil changed at this location. More
by tlmoor
Employees Worked With
Jenna Mayes
January 29, 2019
Informative pleasant courteous knowledgeable Salesman was courteous and respectful. He was not pushy. He knew inventory thoroughly, as well as options for each car. He allowed plenty of time for Salesman was courteous and respectful. He was not pushy. He knew inventory thoroughly, as well as options for each car. He allowed plenty of time for us to make our decisions and offered insightful suggestions. More
by Donny
Employees Worked With
Andy Woodward
January 29, 2019
Service Department Outstanding employees. This service department is the best I have ever dealt with. And that's over about 53 years of dealing with service departmen Outstanding employees. This service department is the best I have ever dealt with. And that's over about 53 years of dealing with service departments. More
by VDAY42
Employees Worked With
Matt Fisher, Chris Palumbo, Chris Nunley
January 29, 2019
Great They took care of my oil change like I asked. I couldnt afford everything that I needed so Jenna explained what my priorities would be to take care of They took care of my oil change like I asked. I couldnt afford everything that I needed so Jenna explained what my priorities would be to take care of first. More
by bethany.lynn13
Employees Worked With
Jenna Mayes
January 29, 2019
Oil change Went in for an oil change & running light replacement & they accidentally forgot the running light so they replaced it at their cost with no issues or Went in for an oil change & running light replacement & they accidentally forgot the running light so they replaced it at their cost with no issues or questioning. More
by Shell10
Employees Worked With
Chris Palumbo
January 29, 2019
Enjoyable experience The staff is courteous & efficient. Waiting area is very nice. The mechanic work is always good. Overall, the entire experience was very pleasant and The staff is courteous & efficient. Waiting area is very nice. The mechanic work is always good. Overall, the entire experience was very pleasant and quick. More
by Libby
Employees Worked With
Matt Fisher
January 29, 2019
GREAT PEOPLE!!!! Great people and place to work with you!!! Always friendly staff!!! Just give them a call and they will take care of you! They have a GREAT STAFF!!! Great people and place to work with you!!! Always friendly staff!!! Just give them a call and they will take care of you! They have a GREAT STAFF!!!! More
by JDX2
Employees Worked With
Matt Fisher
