Rusty Wallace Kia Alcoa

Professional customer service I'm recommending that Rusty Wallace Kia start a side consulting business. Every doctors office in America should hire them to teach them the secrets o I'm recommending that Rusty Wallace Kia start a side consulting business. Every doctors office in America should hire them to teach them the secrets of timely customer service. I showed up on time, they took my car back on time, and it was finished precisely when they said it would be. It's really nice to deal with professionals who respect MY time. More

It was great The service great and everyone was friendly and the wait was great and I will always do business with you all because of this thank you The service great and everyone was friendly and the wait was great and I will always do business with you all because of this thank you More

Customer service I brought my Kia Sportage in as my radio stopped working and my engine sounded like it wouldn’t turn over sometimes. They figured out that it was poss I brought my Kia Sportage in as my radio stopped working and my engine sounded like it wouldn’t turn over sometimes. They figured out that it was possibly my battery as it was low, and Jenna recommended that I come back another day to see if they could figure out if that was the issue and to hopefully get it down to where it would be covered by my warranty. I appreciate her for thinking of that and getting that sorted out for me to come back to do that another day. More

I had the protectant put on Everybody was very polite. I got a loaner car and even that was quick with little trouble. Even when I bought the car from David, the service was exce Everybody was very polite. I got a loaner car and even that was quick with little trouble. Even when I bought the car from David, the service was excellent and painless! Scott who did the financing was super nice and friendly. The probable worst part of the buying process was made quick and easy! More

Extremely helpful and friendly I originally called the KIA dealership that I bought the car from and they said it would be 5 days before they could get my car in to fix it so I call I originally called the KIA dealership that I bought the car from and they said it would be 5 days before they could get my car in to fix it so I called Rusty Wallace KIA in Alcoa and spoke with Matt and he said they were busy but if I didn’t mind waiting to bring the car and they would fit it in that day and they did!! I had never been there before but now they have a faithful customer in me. Jenna was extremely polite and very helpful! Thank you all!! More

Buying experience A great experience getting a new used auto that met our exspectaions. Tyler did a great job getting us quified and picking out a very nice auto for us A great experience getting a new used auto that met our exspectaions. Tyler did a great job getting us quified and picking out a very nice auto for us. More

Fast and efficient, kind and pleasant We showed up for our appointment was greeted nicely taken to were our cars were to be serviced explained was was to be done and what the expected serv We showed up for our appointment was greeted nicely taken to were our cars were to be serviced explained was was to be done and what the expected service time was to be we were then given a loaner car she said she would call when done when we got back our cars were done paperwork completed in short time and we were on our way. Over all a very pleasant experience. THANK YOU More

Great people We enjoyed our experiences in the buying of both a used Kia for our daughter and a new Kia for the wife, both girls really love there cars thanks KIA We enjoyed our experiences in the buying of both a used Kia for our daughter and a new Kia for the wife, both girls really love there cars thanks KIA More

Oil change The service personnel have always been exceptional..knowledgable..professional..friendly..understanding..goes beyond to help with any problems; we j The service personnel have always been exceptional..knowledgable..professional..friendly..understanding..goes beyond to help with any problems; we just do not understand the turn overs with the personnel in this department. More

Subperb service Prompt and courteous service. Staff is friendly and helpful. Service was completed as we were told but it did take a little longer than they said but Prompt and courteous service. Staff is friendly and helpful. Service was completed as we were told but it did take a little longer than they said but not bad. The only negative thing was we were told we would have a loaner car but because of the weather they said they couldnt. By the time of our appointment roafs were clear and good shape but still no loaner car. More