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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
February 20, 2019
Amazing!! Greg was amazing with helping me! He took his time explaining things, and made sure I understood everything. Thank you Greg for helping me get my firs Greg was amazing with helping me! He took his time explaining things, and made sure I understood everything. Thank you Greg for helping me get my first car! More
by ElizabethNicole99
Employees Worked With
February 19, 2019
Oil Change and Warranty Repair This was a quick and easy visit. Jenna was extremely helpful and friendly. They had a loaner ready and made the transition smooth. I would highly reco This was a quick and easy visit. Jenna was extremely helpful and friendly. They had a loaner ready and made the transition smooth. I would highly recommend coming back. More
by ahancock2214
Verified CustomerEmployees Worked With
Jenna Mayes
February 19, 2019
Great and courteous Rusty Wallace is fantastic. Everyone that I have dealt with are fantastic!! Friendly and courteous willing to work things in and take a look at and a Rusty Wallace is fantastic. Everyone that I have dealt with are fantastic!! Friendly and courteous willing to work things in and take a look at and absolutely wonderful More
by tylersgmo
Employees Worked With
Matt was very helpful pairing my phone up, Jenna Mayes
February 19, 2019
Oil change When I called she was nice & helpful. When I showed up she was efficient & kind. The over all experience was nice for having an oil change done. When I called she was nice & helpful. When I showed up she was efficient & kind. The over all experience was nice for having an oil change done. More
by CANDI.BARR95
Employees Worked With
Jenna Mayes
February 18, 2019
Great service but takes too long. We have been beyond impressed with the customer service here. Always polite, and patient! Only frustrating part, takes too long. We had an appointment We have been beyond impressed with the customer service here. Always polite, and patient! Only frustrating part, takes too long. We had an appointment and they told us it was take no more than 45 minutes. At one hour and and 30 minutes they came out and said 5 more minutes. It was really another 45 minutes. More
by bompyv-piwgek-1wArzy
Employees Worked With
Unsure of their names
February 18, 2019
Very nice This was my first time using Kia of Alcoa service center. Everyone was nice to me and they got me in and out in a timely fashion. No high pressure sa This was my first time using Kia of Alcoa service center. Everyone was nice to me and they got me in and out in a timely fashion. No high pressure sales to do any unwanted maintenance. I’ll go back. More
by bodybenefits
Employees Worked With
Matt Fisher
February 18, 2019
Great experience at RW KIA Was welcomed and taken care on immediately. Car was ready as promised. Manager went over everything that was done. Overall good experience. Would Was welcomed and taken care on immediately. Car was ready as promised. Manager went over everything that was done. Overall good experience. Would recommend to friends More
by TSHAKE1024
Employees Worked With
Don’t know names
February 18, 2019
Great service as always. Very professional. Kept me informed. In and out in a very efficient mannered. Chris was friendly and informative. Well done as always as always. Very professional. Kept me informed. In and out in a very efficient mannered. Chris was friendly and informative. Well done as always More
by MATT.JACKSON726
Employees Worked With
Chris Palumbo
February 18, 2019
Radio repair I dropped my car off to have the radio replaced, and was called the next day early to say that it was ready. Once I got there I was in and out quickly I dropped my car off to have the radio replaced, and was called the next day early to say that it was ready. Once I got there I was in and out quickly. More
by EMHUNT1989
Employees Worked With
Jenna Mayes
February 18, 2019
Service call for recalls Service was very professional from all involved. Was in and out in what seem a short time. Details of what they done were explained. Car was clean up Service was very professional from all involved. Was in and out in what seem a short time. Details of what they done were explained. Car was clean upon returning to me. More
by LARRYBAILES
Employees Worked With
Chris Palumbo
