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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
February 23, 2019
Pleasant Experience Rusty Wallace KIA is the most friendly, kind, fair dealership we have ever been to. From our salesman to the sales manager to the finance department a Rusty Wallace KIA is the most friendly, kind, fair dealership we have ever been to. From our salesman to the sales manager to the finance department and even to the young man who cleaned our new car and drove it up for us. We highly recommend this dealership, not just because of its great vehicles, but because the staff makes it such a pleasant experience. More
by Alan & Laura Fair
Verified CustomerEmployees Worked With
Other Employees :
Clay Magee, Matt Fisher, Chris Palumbo
February 23, 2019
Fast and friendly Brought my 2015 sorento in for warranty work. Chris Palumbo took care of us every step of the way. Would recommend you take your kia here for any serv Brought my 2015 sorento in for warranty work. Chris Palumbo took care of us every step of the way. Would recommend you take your kia here for any service needs More
by christiangirl141
Employees Worked With
Chris Palumbo
February 22, 2019
Great Service I was given an estimated time for the service to be completed. The estimate was on the money.. A detailed description of what work was done -- Grea I was given an estimated time for the service to be completed. The estimate was on the money.. A detailed description of what work was done -- Great Experience. More
by JSMITH71940
Employees Worked With
Matt Fisher, Matt Fisher
February 22, 2019
Very satisfied The staff was very courteous and knowledgeable, their willingness to satisfy made my visit to Rusty Wallace KIA a very nice experience. Highly recomm The staff was very courteous and knowledgeable, their willingness to satisfy made my visit to Rusty Wallace KIA a very nice experience. Highly recommend.my sales person David was Outstanding! More
by GETREEL123
Employees Worked With
February 22, 2019
Very good Everyone at this location was very polite and informative, answered all of my questions and they were very helpful. Also they worked quickly and effic Everyone at this location was very polite and informative, answered all of my questions and they were very helpful. Also they worked quickly and efficiently while still providing very good service! More
by Alyssa4
Employees Worked With
Jenna Mayes
February 21, 2019
Service The service was fast and people were friendly. I like the fact that u can see the mechanic working on the car. Price was a little high. The service was fast and people were friendly. I like the fact that u can see the mechanic working on the car. Price was a little high. More
by Sleepy
Employees Worked With
Matt Fisher
February 21, 2019
Great service. Very friendly and professional. Got oil change, back wipers, air filter and rear wiper blades and complimentary car wash was done in a timely manner. Very friendly and professional. Got oil change, back wipers, air filter and rear wiper blades and complimentary car wash was done in a timely manner. More
by MCKINLA
Employees Worked With
Chris Palumbo
February 20, 2019
Vehicle knowledge plus Service adviser wow, technician was awesome. I had very bad service constantly from Franklin Tennessee Kia. They lied from the sales person, the servi Service adviser wow, technician was awesome. I had very bad service constantly from Franklin Tennessee Kia. They lied from the sales person, the service advisers and the mechanics. Rusty Wallace Kia fixed the problems as well as helped us regain confidence with KIA. Rusty Wallace in Alcoa should be commended for there excellent work. I would be delighted to buy again but, it will be from Rusty Wallace KIA in Alcoa Tennessee. GREAT JOB! More
by JimLindsey
Employees Worked With
Chris Palumbo
February 20, 2019
Happy with my car but not the deal. David was very nice and so was Scott. One thing that really bothered me was the fact that I went in to finance thinking payment was one thing and it w David was very nice and so was Scott. One thing that really bothered me was the fact that I went in to finance thinking payment was one thing and it was more. Also I think if they had tried they could have gotten me closer to my desired payment. It started at $550 which was a lot but I could live with it, When it was all said and done it was $583 by that time I was already signing the papers. More
by Ingle
Employees Worked With
February 20, 2019
Recall Visit This dealership and it's shop continues to amaze me. Many Dealerships and shops seem to forget you after a while but this one hasn't so far. It's been This dealership and it's shop continues to amaze me. Many Dealerships and shops seem to forget you after a while but this one hasn't so far. It's been one year since my purchase and each trip back for service and/or recall has been handled the same, professionally, friendly, and courteous. More
by JACKIE_H_WARD
Employees Worked With
Matt Fisher, Chris Palumbo, Jenna Mayes
