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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
May 28, 2024
Excellent they were awesome I we’ll use them again for sure thank you so very much sure thank you so very much More
by SUZANNAD1944
Verified Customer
Helpful May 28, 2024
Great customer service. Knowledgeable employees, who are always willing to help. Great service department. In and out quickly. Knowledgeable employees, who are always willing to help. Great service department. In and out quickly. More
by jchap1968.jc
Employees Worked With
May 27, 2024
I’ve been having oil consumption issues for several months now - thought the first round of oil checks was being recorded - apparently not - now starting second round and one advisor tried to tell me t months now - thought the first round of oil checks was being recorded - apparently not - now starting second round and one advisor tried to tell me to just drive it (oil was barely showing on dip stick) and to bring back at normal 5k mile change - I was only 2k miles into my oil change. He also tried to say if oil not reporting on dip stick it still had 3.5 quarts of oil. That is not true. He also said it wouldn’t cause issues with oil consumption - that is not true!!! I feel I am being belittled due to being a woman and my car having 89k miles on it. I am not happy!!! More
by MICHELLE.MCCAULLEY1122
May 27, 2024
Call me for my review. Too much to type I will say I will never buy from your dealer again. Too much to type I will say I will never buy from your dealer again. More
by KCDRAGONFLYI
May 24, 2024
I went in just needing my usual oil change and maintenance, but was concerned about my alignment being out after a road trip. I was offered a cheaper plan that included checking my alignment and c maintenance, but was concerned about my alignment being out after a road trip. I was offered a cheaper plan that included checking my alignment and cleaning other things that had never been cleaned or offered to me in the past. More
by EMHUNT1989
Employees Worked With
Nicholaus Manco
May 24, 2024
Very quick response and very knowledgeable staff very clean and friendly dealership they really keep you informed on your car clean and friendly dealership they really keep you informed on your car More
by walker_doug7
May 24, 2024
Was very accommodating when I had to leave my car there due to travel! Very pleased with my service. due to travel! Very pleased with my service. More
by REBECCA
Employees Worked With
May 24, 2024
Service writers do a great job in letting you know what is going on with you car. A great dealership! is going on with you car. A great dealership! More
by sarge12345
May 23, 2024
Everything has been great. I get a little tired of all the surveys. If I have a problem I’ll let you know. I get a little tired of all the surveys. If I have a problem I’ll let you know. More
by RICHFLEM49
Employees Worked With
May 23, 2024
Excellent service and great sales people. Best dealership experience I have had from start to finish. Best dealership experience I have had from start to finish. More
by TYLERFOTT
